The Pre-Sales Engineer will work with the sales team (Sales Representatives, Account Executives, and Channel partners) in a pre-sales role to qualify, manage, and close sales opportunities.
The Pre-Sales Engineer performs comprehensive discovery, analysis, and definition of client issues and documents implementation in the form of a technical ("blue-print") solution. The Pre-Sales Engineer will design leading-edge solutions containing a wide variety of technologies.
During the qualifying process, confirm that products meet the prospect's requirements and assist sales in technical qualification. Throughout the proposal process, articulate and demonstrate solutions, influence customer's technical requirements, and position products relative to competition.
This position also functions as part of the product training team delivering classes to employees, partners, and new users of our products.
Attend pre-sales client meetings and presentations with account representatives.
Determine scope and develop proposals.
Identify client requirements: (technical requirements, client infrastructure, configuration, and requirements), technical design (including solution configurations and diagrams).
Work with Services Group to ensure successful delivery of solutions to customers.
Provide pre-sales support for new and existing customers
Successfully demonstrate products and 3rd Party Solutions in front of prospects.
Work with Sales to provide a response for technical RFI/RFP questions.
Participate in related sales team meetings/conference calls.
Responsibility for the build, delivery and management of proof of concept product evaluations and pilot projects.
Deliver on line and on site product demonstrations (as required or requested).
Travel, as needed, to industry events, prospect and partner sites
Develop product training material.
Additional responsibilities include providing on-site support, handling technical presentations at trade shows and conferences; and ensuring proactive communications with customers to ensure customer satisfaction.
Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications through ongoing training, seminars and certifications.