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Principal Advanced Customer Services Functional Consultant - HRMS

Oracle

2 - 4 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality


, Posted on May 4, 2018 1 Opening

Job Description

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*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).


Industry Type : IT - Software Services
Functional Area : Sales / Business Development

Desired Candidate Profile

Organization
Name:
Oracle Advanced Customer Services
Preferred
Qualifications
We are looking for an
experienced Techno/Functional consultant who has an understanding of solutions,
industry best practices, multiple business processes or technology designs
within Oracle HRMS/HCM. Operates independently to provide quality work products
to an engagement. Performs varied and complex duties and tasks that need
independent judgment.
Demonstrates expertise
to deliver technical solutions on moderately complex customer engagements. May
act as the team lead on projects.
Responsibilities
Understands
and analyzes business requirements from a functional perspective and
efficiently translate these requirements into the relevant technical documents.
Identifies
and resolve key issues related to code change requirements and bug fixes
Actively
involved in knowledge transfer both within the Oracle team and to end users.
Works
closely with the leadership to provide realistic estimates and drive excellence
in technical work.
Organizes
and communicate across functional and technical lines are critical.
Experience
in the creation, managing and resolution of Oracle SRs with Oracle Support.
Reviews
technical and functional designs driving towards simple, sustainable, and
reusable solutions.
Performs
Production Support activities for organization's internal customers.
Implementing
and rolling out the developed solutions in Oracle ERP based environment.
Provides
integrated systems planning and recommend new functionalities, technologies and
processes targeting improved bottom line for the organization.
Researches
and evaluates new and/or alternative solutions and technologies to enhance
operational effectiveness and reduce costs.
Provides
in-depth technical and functional solution to Business Unit and IT management
and ensure development of efficient application systems utilizing established
standards, procedures, and methodologies.
Desired
Profile :
Fluent
English written/verbal communications
Excellent
Technical Troubleshooting experience
Self-motivated
individual who works well in a team environment and mentor the team.
Experience
in working as part of Global/ Matrixed/ Virtual teams. Strong interpersonal
skills.
Self-driven.
Ability to work under minimal supervision.
Excellent
Analytical skills.
Any
Oracle certification is an advantage but not mandatory.
TOGAF
and ITIL certifications would be preferable.
Strong
technical knowledge in different eBS HRMS modules, SQL and PL-SQL is a plus.
Excellent
Knowledge in dealing with Oracle Workflow and AME.
Good
Techno functional knowledge is a plus.
Excellent
analytical and problem solving skills.
Excellent
verbal and written communication skills.
Expertise
in functional areas of : HR, Payroll, SSHR, Time & Labor modules(OTL),OLM
and Advance Benefits
Able
to independently provide Techno-functional support on issues related to HRMS
modules
Advanced
SQL skills. Able to write efficient SQL s in Oracle is a must
Previous
experience of working within a support environment, underpinned by ITIL based
working practices (the candidate should ideally be certified at Foundation
level for ITIL, but training to support this will be provided if a candidate
can demonstrate understanding of the principles)
Experience
in Upgrade Projects is an advantageous
As
a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs
Produce
the estimations of the solution and involved in the high level planning and
implementation methodology of the project.
Considered
a plus:
2-4
years of hands-on experience in implementing Cloud ERP
Techno-Functional
experience would be advantageous
Technical
knowledge of : Oracle DB, PL/SQL, SQL, BI Publisher, Oracle APIs, Oracle
Interfaces
Experience
in software full lifecycle methodology
Experience
Desired :
6
years of overall experience in relevant technical roles. Product or technical
expertise relevant to practice focus. Ability to communicate effectively and
build rapport with team members and clients.
Educational
Qualifications :
B. Tech/B.E./BCA/Diploma in Computers, Information Technology or equivalent

Keywords

PLSQL Production support Troubleshooting Information technology Payroll Computer science Tools TOGAF English Post sales

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