Problem Expert - Service operations Orange Posted on August 10, 2018 3 - 4 years Other - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Provide problem management activities for a large customer Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution Owns the chronic and the complex problems / incidents. Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Comply with all the special process and procedures agreed with the account teams and customers. Ensure cases are allocated to the most appropriate next step as part of the case flow process Perform technical escalations in line with company procedure. Monitor systems, customer networks and products, and deal with alerts and events as appropriate. Liaise and refer issues to correct/relevant entities when needed. Document all troubleshooting and case management actions via the electronic case management system. Undertake any other reasonable task as assigned. Ability to build relationships with peer and management levels both with clients and the company management Determination to process tasks according to predefined processes is essential. Drive chronic and complex cases in to quick and efficient resolution. Act as a case manager in order to always push for faster issue resolutions. Provide technical training to the team members when required. Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile about you Minimum 3 year hands on experience in operational networks Excellent network troubleshooting skills in the following : VPN Architecture: MPLS Network devices: Cisco (Routers, switches, WAAS, AP,WCS, and IP telephony ) routing protocols (EIGRP, OSPF, EIGRP and BGP). Intensive Knowledge of QoS tunneling protocols; IPSEC DSL services IP Telephony Voice over IP knowledge Must Have CCNA Certification Nice to Have CCNP or CCIP Knowledge with Riverbeds & Cisco wireless Access Points Personal skills Quickly acquires and applies new knowledge when needed. Demonstrates cooperation and teamwork. Problem Ownership until resolution. Prioritization and balance in tense situations and work activity in multitask situations. Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach. Good interpersonal skills Good time management, organizational and communication skills. Ability to coach and mentor peers and subordinates. Ability to lead and provide direction in resolving business critical problems at the highest organizational level. Proactive, self-motivated and determined attitude Flexibility in terms of working hours. Fluent English is a MUST additional information Shift work may be required Keywords Lan Wan Ospf Vpn Qos Problem Management Ccip Eigrp Cisco Routers Dsl REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Expert Jobs Specialist Jobs Developer Jobs IT-Software Jobs Ccip Jobs Networking Jobs CCNA Jobs Orange Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life. Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce. More View Contact Details Contact Name/ Designation: - Website http://orange.jobs/jobs/offer.do?lang=en&joid=73158 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?