Home Jobs in UAE Jobs in Abu Dhabi Problem Manager Jobs in Abu Dhabi Problem Manager

Problem Manager


Posted on June 11, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

Email sent successfully.

Problem Manager Jobs Vacancy, We are looking for experienced and talented Problem Manager for our firm , location Abu Dhabi.
Job Description
• Devlop and operate a high performing Problem Management function aligned to KPIs and customer experience
• Ensuring appropriate processes are in place for Problem Management to drive efficient and consistant performance
• Managing problem records through the system and ensuring that appropriate engineering resources are associated
• Ensuring processes are embedded into the Service Desk and deliver best practice
• Identifying opportunities for automation and efficiency and delivering on these opportunities
• Demonstrate the company values and drive excellence within the team

IT - Software Services

HR / Human Relations / Industrial Relations

Desired Candidate Profile

• Excellent hands on experience with support ticketing systems (in particular Connectwise and ServiceNow
• Understanding of the ITIL processes
• Experience working in a Problem Management function within an MSP
• Excellent written and verbal communication skills
• Logical approach to problem solving
• Excellent time management and priority determination skills
• Ability to work independantly


Automation Problem Management Msp Ticketing Customer Experience Management Service Desk Management Itil


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com


View Contact Details


Name/ Designation:

Website http://hifetech.com/job/problem-manager-jobs/

Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private