Problem Manager HifeTech Posted on June 11, 2018 1 - 2 years Abu Dhabi - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Problem Manager Jobs Vacancy, We are looking for experienced and talented Problem Manager for our firm , location Abu Dhabi. Job Description • Devlop and operate a high performing Problem Management function aligned to KPIs and customer experience • Ensuring appropriate processes are in place for Problem Management to drive efficient and consistant performance • Managing problem records through the system and ensuring that appropriate engineering resources are associated • Ensuring processes are embedded into the Service Desk and deliver best practice • Identifying opportunities for automation and efficiency and delivering on these opportunities • Demonstrate the company values and drive excellence within the team Company Industry IT - Software Services Department/Functional Area HR / Human Relations / Industrial Relations Desired Candidate Profile • Excellent hands on experience with support ticketing systems (in particular Connectwise and ServiceNow • Understanding of the ITIL processes • Experience working in a Problem Management function within an MSP • Excellent written and verbal communication skills • Logical approach to problem solving • Excellent time management and priority determination skills • Ability to work independantly Keywords Automation Problem Management Msp Ticketing Customer Experience Management Service Desk Management Itil REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Problem Manager Jobs in Dubai Incident Manager Jobs in Dubai Change Manager Jobs in Dubai HR Jobs in Dubai Problem Management Jobs in Dubai Service Desk Management Jobs in Dubai Customer Experience Management Jobs in Dubai Problem Manager Jobs in UAE Incident Manager Jobs in UAE Change Manager Jobs in UAE HR Jobs in UAE Problem Management Jobs in UAE Service Desk Management Jobs in UAE Customer Experience Management Jobs in UAE Problem Manager Jobs Incident Manager Jobs Change Manager Jobs HR Jobs Problem Management Jobs Service Desk Management Jobs Customer Experience Management Jobs HifeTech View Contact Details Contact Name/ Designation: - Website http://hifetech.com/job/problem-manager-jobs/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?