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Problem Manager

HifeTech

Posted on June 11, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Problem Manager Jobs Vacancy, We are looking for experienced and talented Problem Manager for our firm , location Abu Dhabi.
Job Description
• Devlop and operate a high performing Problem Management function aligned to KPIs and customer experience
• Ensuring appropriate processes are in place for Problem Management to drive efficient and consistant performance
• Managing problem records through the system and ensuring that appropriate engineering resources are associated
• Ensuring processes are embedded into the Service Desk and deliver best practice
• Identifying opportunities for automation and efficiency and delivering on these opportunities
• Demonstrate the company values and drive excellence within the team


IT - Software Services

HR / Human Relations / Industrial Relations

Desired Candidate Profile


• Excellent hands on experience with support ticketing systems (in particular Connectwise and ServiceNow
• Understanding of the ITIL processes
• Experience working in a Problem Management function within an MSP
• Excellent written and verbal communication skills
• Logical approach to problem solving
• Excellent time management and priority determination skills
• Ability to work independantly

Keywords

Automation Problem Management Msp Ticketing Customer Experience Management Service Desk Management Itil

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HifeTech


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Website http://hifetech.com/job/problem-manager-jobs/


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