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Process Automation Expert (Business Excellence)

Brunel Energy Kuwait

Posted on April 16, 2019

5 - 10 years $2,001 - $3,000 Al Kuwait - Kuwait

Bachelors in Computer Application(Computers), Bachelor of Business Administration(Management), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication). Any Nationality

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Job Description

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Managing Process Automation Projects (Process Design/Re-engineering) for improvement:

• Lead process development projects (process automations) by applying the process automation management methodology.
• Develop and Re-validate Business Cases for process automations and quantify process improvements and cost optimizations to be realized out of the automation opportunity.
• Develop the Business Requirements Document needed to address all the business rules, governance, process reporting requirements and workflow needed for automation.
• Identify the as-is scenarios and develop / re-engineer the simplified to-be Business Processes aimed at improving business efficiency and simplify the workflow.
• Analyze process models coming from new and existing processes to identify the quality management system requirements and gaps in defining the RACI within the process model by reviewing information with the process owners before documenting the process activities.
• Define key process performance and compliance indicators and agree on joint performance targets with process owners and build the right process performance reporting structure for continual monitoring process.
• Define appropriate process performance management tools (SLAs, OLAs, KPIs) and get cross-functional approvals. Measuring, monitoring and managing performances of business processes.
• Clear process activities’ confusions by interviewing different stakeholders of the same process as part of the process documentation reviews.
• Identify the testing scenarios and testing plan related to the developed automation workflow and closely follow-up with business teams to ensure all test cases are qualified and the tool is meeting the requirements and ready to be used by endusers.
• Design reports needed to control the automated processes and supervise the trend analysis to realize benefits and identify future improvements.
• Develop a working knowledge of process improvement methodologies and project management and provide advice and guidance to process owners/stakeholders on quality management issues.
• Identify need for process updates and redesign.
• Document and update documented process activities as per Company Kuwait’s documentation requirements.
• Establish and develop monitoring management tools to enforce processes and SLAs use and benefits realization to provide tangible results of processes implementation and waste elimination across Company Kuwait. Conduct periodic reassessment of processes, based on functions’ request (either based on standard plans, or based on specific requests).
• Execution of Process Review Meetings (PRMs) as per the applicable procedures to ensure effectiveness of Company Kuwait processes and their compliance with the management system.
• Develop and Implement Process Improvement Programs and monitor progress of the initiates.
• Perform any other related activity deemed to be within their competency, as and when required.

Process Implementation Checks and Quality Assurance:

• Facilitate changes to QMS documentation where Departments lack the capability.
• Assist in revising procedure documents and forms prior to release to ensure their compliance with ISO 9001 and QMS requirements.
• Review / Analyze results from various sources (Customer Retention Study / Mystery Shopping / External Assessments and ensure that process issues are communicated to the appropriate stakeholders and action plans are developed and executed on a timely basis (as part of the Process Review Meetings).
• Perform any other related activity deemed to be within their competency, as and when required.

Telecom / ISP


Desired Candidate Profile


Industry/Domain: Management / Commercial Field

Necessary knowledge and Experience to be able to do the job:
• 5 years’ commercial experience is required.
• Knowledge of Business Processes and Project Management is required
• Knowledge of Process Automation Management and Excellence Models (EFQM) is required
• Computer literate, especially with Microsoft Office products & Microsoft Project
• Knowledge of telecom industry will be an advantage.

Education and Certification Requirements:
• University degree or equivalent specialised in business related field.

Job Specific Technical Skills:
• ISO Certified Lead Auditor/ / any specialisation in Process / / Process Improvement Methodology etc.
• Certification in any Lean/Project Management Methodology (PMP, Prince2, Scrum Agile, Kaizen, TQM, Six Sigma, etc.) is preferred


Business Excellence Process Automation Expert ISO Certified Lead Auditor Process Improvement Methodology Process Design Process Implementation Quality

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Brunel Energy Kuwait

Brunel Energy provides consultant to International oil & gas, petrochemical, power generation and associated industries. Through a network of 105 offices in 35 countries in over 5 continents we provide technical / professional specialists to the largest multinational Oil & Gas companies and major EP C contractors through well established global supply agreements.
View Contact Details


Name/ Designation:
Wasim Khan -

Address: Office 22 Waha Mall Dajeej Area Farwaniya

LandLine:+965 2433 7398 / 2433 2496



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