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Process Optimization Manager


Posted on January 15, 2020

3 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Position Summary
Identifying and executing O2C process initiatives to improve performance, monitor execution of controls and meet current and future business/market needs through enabling the Process Optimization Leads appointed across the COC
A day in the life of...
• Monitor and report on the performance of the function KPIs - promote integrated Nestl Continuous Excellence measures across (Order to Cash)O2C teams
• Proactive recommendation after rigorous analysis (e.g: new filter parameters)
• Proactively engage operational functions, providing a clear understanding of the results (benefits and competency building) through appropriate communication channels and training/coaching session
• Determination of Root Cause for repetitive or systemic exceptions and coordinates the identification of an owner to implement action plans across the O2C Process and/or Functional Stakeholders.
• Support in defining common ways of working to maximize the efficiency and standardization
• Escalate issues regarding alignment, communication and ways of solving exceptions - drive a clear "path to action"
• Ensures that the improvements are continuously translated directly into a visible and tangible value. Communicate to the market the benefits of the initiatives for our customers and Nestl .
• Monitors target achievements and KPIs/PPIs/HealthChecks attainment for the function and team. Recruit, train, coach and develop the Process Optimization Team members ensuring succession plans are in place for all.
job requirements
3 to 5 years
Not Specified at least
FMCG Food Services/Restaurants/Catering

FMCG / Foods / Beverages


Desired Candidate Profile

Experienced successful improvement implementation at Unit level within Nestl or equivalent experience in a complex, international environment
• Successfully led and developed cross-functional teams
• Experience of program management
• Experience of working with senior management
• Leading and coaching problem-solving activities (basic, intermediate and complex problem-solving methodologies)
• College/University degree required
• Preferable experience in business improvement projects & People Management

3 - 5 years of operational experience in Continuous Improvement and Order-to-Cash. Specialization in: Demand Capture & Order Filtering, Stock Allocation & Order Optimization, Billing & Pricing, Logistics, Demand & Supply Planning and Finance is a plus
• Experience managing a team and/or virtual team is a plus


Process Optimization Manager


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