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Process Specialist Sr. ETOM Architect

Devoteam International

Posted on November 6, 2019

5 - 7 years Riyadh - Saudi Arabia

Bachelor of Architecture(Architecture). Any Nationality

Opening 01

Job Description

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Job Description
Brief Job Description:
To own the responsibility for the End to End Business/Operation Process and Work Instructions. And to assess the existing business processes automated on different support systems and identify the impacted processes and it is needed to be redesigned. Also, prepare the unified solution high and low-level designs showing what exactly to be implemented to achieve the goal of having one unified service management solution that consolidate the existing service support systems used in IT, network & operation.
• Ensure the processes are, and remain, fit for purpose and that measurements and reporting are in place and monitored.
• To ensure all processes within the assigned scope are developed and documented in accordance with the corporate standards and are available on the Commercial Process Repository.
Areas of Expertise:
• Telco Experience
• Redesign current eTOM Process
• Understand OSS/BSS Process
• Understand Different Technology
• Understand ITSM Process
• Proficiency in process management tools and concepts, in particular ETOM
• Bachelor's Degree of Telecomunication Engineering or related field.
• Minimum of 5 years experience in related work area, with practical process management responsibility
• Business Process Framework (eTOM) Certification
• ITIL (Preferred)
• Conceptual thinking and analytics
• Ability to negotiate and communicate well
• Good knowledge about general management, organizational and business topics
• Good level of presentation skills
• Leadership and impact
• Excellent understanding of the customer organization and the roles and responsibilities of all business areas
• Creative thinking
Company Description
We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride.
Devoteam Middle East, we are the region's leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 14 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients' win the digital battle, adapted to our clients business challenges, with a unique consideration to its impact on their systems and structures.
To know more about us, please visit: www.devoteam.com

Architecture / Interior Design


Process Specialist Sr. ETOM Architect


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Devoteam International

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