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Procurement & Customer Relations Supervisor | Hertz | Dubai

Al Futtaim Group

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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Come join us to live well, work better, and be the best.
About the Position:
We are looking to recruit an experienced Procurement & Customer Service Relations Supervisor for Hertz. Job responsibilities include:
To ensure that the Rental Customer Relations Department provide high level of customer service in line with company policy, procedures & standards. Increase customer satisfaction and retention by implementing the best business practices. Participate in strategic planning & decision making to improve Customer Satisfaction and set departmental objectives aligning with the business objectives. To develop a strong relationship with the customers and manage their expectation leading to better customer satisfaction and retention.
About You:
The ideal candidate for this role should be a Graduate/ Bachelor s Degree. You should have a least 5-years experience in customer service and procurement (dual) roles and 2 years in a leadership role preferably from the car rental / motor industry. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams and simultaneously manage new processes. Strong Customer relations and management skills, commercial acumen, accuracy and attention to details.
We re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


Industry Type : Retail
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Customer service Procurement Automotive Strategic planning Talent acquisition Customer satisfaction Interpersonal skills Customer relationship Relationship Supervisor

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Al Futtaim Group


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