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Product Head Payday & Smart Guarantee

Finance House

Posted on November 5, 2019

4 - 5 years Abu Dhabi - United Arab Emirates

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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Department: Retail Finance Group
Reporting to Head - Retail Finance
Job location: Abu Dhabi - UAE
Key Role Responsibilities:
Create Value Proposition for Customers
• Review current proposition and pricing to create value proposition for the customers
• Competition scanning and market analysis to compare products vis- -vis major competitors in the market
• Propose product revisions based on the analysis to drive business growth
Assist in Business Development and Sales
• Review credit policies and risk parameters to assist Payday Plus & Extra acquisition growth
• Review Smart guarantee and Payday cards policy & Process to maximize the portfolio
• Introduce other channels to increase revenue for the department
• Launch sales contest to drive incremental business
Drive Balances and Revenue Growth
• Third party tie ups to increase revenue growth yet keeping the expenses in control.
• Review pricing structure and identify revenue opportunities
• Ensure to develop C ustomer l ife c ycle M anagement (CLCM)
• Responsible for a result-oriented management and development of new products.
Portfolio Management
• Manage customer retention through win back programs, Formulate and implement customer retention strategies.
• Strategies to maintain the portfolio & increase revenue by product bundling.
• Implement customer retention strategy to maintain the portfolio.
Training / Customer Focus / Process Implementation Initiative
• Planning and implementation of new projects for effective portfolio management and enhanced customer experience
• Process improvement initiatives by identifying process gaps and improving the same to ensure enhance customer experience
• Train and task sales and service channels on an ongoing basis
• Initiate, develop, implement and ensure adherence of policies and procedures
Desired Skills and Experience
• Marketing strategy and campaigns and development.
• Sufficient experience in supervisory position in a similar post.
• Good knowledge of English Language (spoken & written).
• Good knowledge of computer skills.
• Excellent communication skills.

Banking / Financial Services / Broking

Finance / Treasury


Product Head Payday & Smart Guarantee


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Finance House

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