Product Integration, EEMEA MasterCard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Integration, EEMEA What we re hiring for We are hiring an Integration Manager to support customers across Eastern Europe, Middle East and Africa as part of our Ethoca EEMEA Product Integration team. This role is critical to how our customers experience Mastercard and Ethoca. You will work directly with customers integrating our solutions, many of whom are technically sophisticated, highly demanding, and expect strong guidance throughout the process. You will also partner closely with our Sales teams to support pre sales technical discussions and solution design. This is a hands on, customer facing role that requires technical fluency, structured execution, and the ability to drive clarity across complex stakeholder environments. About the role The role has two core responsibilities: Customer integration & delivery Act as the primary technical point of contact for customers during onboarding and post go live. Lead customers through end to end integrations, from kick off through configuration, testing, and launch. Support customers that require close engagement, frequent follow ups, and clear technical guidance. Review customer requirements and existing processes and recommend practical, scalable solutions. Build and maintain integration plans, track risks and mitigations, and provide clear status updates to customers and internal stakeholders. Own progress and outcomes identifying issues early and driving resolution. Pre sales technical support Partner with Sales during pre sales engagements, acting as the technical expert in customer discussions. Support solution design, feasibility assessments, and technical Q&A during the sales cycle. Translate customer needs into actionable technical requirements for internal teams. Across both areas, you will work closely with internal stakeholders to get answers, unblock issues, manage expectations, and keep work moving.