Product Manager - Checkout

Ounass

Key Responsibilities:

• Drive Product Strategy: Collaborate with teams across Ounass to enhance the cart, checkout & payment journey, ensuring a seamless and efficient order flow.
• Gather Customer Insights & Map the Journey: Be the Voice of Customers (surveys, interviews, customer support inputs, NPS, reviews) to identify friction points and suggest improvements to the checkout experience.
• Data-Driven Decision Making: Track cart abandonment, checkout drop-off, and payment success metrics to prioritize initiatives and validate impact.
• Ensure Timelines and Commitments: Coordinate across teams to deliver checkout improvements meeting quarterly and annual goals, supporting key launches and campaigns.
• Balance Business Goals: Align customer needs with business objectives to drive conversion, contribution margin, and luxury convenience.
• Stakeholder Communication & Management: Maintain clear communication with stakeholders, sharing progress updates, insights, and key performance results.
• Leverage Emerging Technologies: Open to learning new tools and technologies; experience with AI, LLMs for optimizing checkout, personalization, or fraud prevention.

Qualifications:

• Proven experience (3-5 years) in product management with a focus on checkout management, e-commerce, or marketplace platforms.
• A proactive and adaptable mindset, with the ability to handle ambiguity and fast-moving environments.
• Strong communication skills for interacting with both internal teams and external stakeholders.
• Excellent observational and analytical abilities to understand and optimize the customer journey.
• Proven track record in balancing customer-centric product management with business objectives.
• Ability to manage complex, multi-faceted projects while meeting deadlines.