Product Owner Communications

Etihad

• Education & Experience

• 5+ years experience in product development or as a Product Owner, with hands-on expertise in using JIRA to maintain sprint backlogs, epics, features, and user stories.
• 4+ years experience working with 15below workflows, Amadeus services (ALTEA, PNR, DCS), Adobe Campaign Manager, and strong exposure to passenger services systems (PSS), reservations, ticketing, and revenue management in the airline technology or operations domain.
• Bachelor s degree in computer science, Information Systems, Engineering or equivalent.
• Certification in SAFe Product Owner or equivalent is desirable.
• Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management.
• Act as the subject matter expert (SME) for Amadeus APIs and services, ensuring robust integration with internal and third-party airline systems.
• Proven success in managing large-scale communication programs (disruption handling, journey updates, ancillary promotions).
• Hands-on experience in managing 15below, Amadeus (PNR, DCS, disruption services), and Adobe Campaign notifications.
• Demonstrated success in defining, delivering and launching products.
• Technical and business operations knowledge with proven ability to drive solutions.
• Experience defining vision and strategy for a technical product.
• Strong ability to analyse data and drive feature development based on relevant data analytics.
• Recognized as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organization.
• Strong business stakeholder management skills with ability to manage various prioritization requirements and to ensure highest value is achieved at all times.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad s codeshare partners, Etihad s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!