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Production Support - Card / Cardless Applications

DXC Technology

Posted on November 8, 2019

6 - 7 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Role and Responsibilities
• Plan, organize, direct, control and evaluate the operations of payment systems.
• To ensure maximum uptime for all application and systems in the data centre.
• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Monitor incident resolution progress and chase up resolver groups for updates and resolution as per the defined product or customer SLA.
• Work closely with all resolver groups to ensure timely resolution of all incidents
• Responsibilities also include root cause analysis, management communication and client relationship management in partnership with other Support team members.
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Identify alerts / processes that can be automated and then work with Engineering team in automating them
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
• Installation, configuration of application software s and Sanity testing.
• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
• Responsible for coaching and mentoring team members in terms of technical and domain knowledge, professional skills.
• In depth Functional knowledge of the application(s) supported and interdependencies.
• When/where required perform assigned tasks / Support on 24 x 7 shifts basis over Telephone or On-site Support.
job requirements
More than 6 years
Not Specified at least
Banking


IT - Software Services

Production / Manufacturing

Desired Candidate Profile

General Skills
• Expert organization and prioritization skills
• Self-Motivated & Positive attitude
• Excellent people skills
• Excellent written and verbal skills
• Strong interpersonal skills to interact with clients, management, and peers
• Effective cross-department communication
System Specific Skills:
BPC - Smart Vista/ SVBO
• High-level process knowledge and technical skills relating to software development, networking and database management
• Good experience in ORACLE database administration, SQL/PLSQL, IOTA, Unix and WebLogic
• Software development background or technical knowledge in Java NET C
• Solid experience with ISO8583 messaging or card transaction processing, e-commerce, m-commerce.
• Experience supporting enterprise-level applications is preferred
• Solid experience in managing Smart vista switch /back office or similar payment switches.
• Experience in supporting systems that run on Linux or windows Environment
• Familiarity with BPC products will be plus
Payment gateway aggregator
• Experience in the integration of online payment gateways and plugins such as Cyber Source MIGs MPGs Pay Fort etc.
• Client customer focused with experience interfacing directly with external parties
• Technically proficient in E-Commerce integration with merchant systems.
• Software development background or technical knowledge in Java NET C or PHP
• Solid experience in ORACLE database administration, SQL/PLSQL, Unix and WebLogic
• Experience in supporting systems that run on Linux or windows Environment
• Familiarity with BPC products will be plus
• Experience with web-related technologies including Apache, Tomcat / IIS etc.
• Experience with web-related protocols including HTTPS /HTTP, SOAP, REST, JSON etc.
Cardless Payment System
• High-level process knowledge and technical skills relating to software development, networking and database management
• Good experience in ORACLE database administration, SQL/PLSQL, Unix and WebLogic
• Software development background or technical knowledge in Java NET C, HTTPS /HTTP, SOAP, REST, JSON etc.
• Solid experience with mobile based card less transaction processing like BLIK, UPI, PAYTM, Alipay etc.
• Experience supporting enterprise-level applications is preferred
• Experience in supporting systems that run on Linux or windows Environment
• Familiarity with Bilk payment products will be plus
• Software development background or technical knowledge in Mobile App software.
Clearing /settlement/FMIS operations
• Hands on working knowledge of clearing & settlement processes UAEFTS, Financial accounting posting processes.
• Having experience of setting up and implementation of the above processes will be an added advantage.
• Responsible for monitoring and handling day to day operations of above-mentioned processes.
• Day to day operational engagement with member banks and merchants and internal stake holders
• Knowledge of Accounting and how Oracle-FMIS solution works for above stated processes will be PLUS.
• Knowledge of CB / regulatory /compliance reporting related to the above mentioned processes.
• Excellent hands on with Banking Reconciliation and tallying of GL accounts

Keywords

Production Support - Card / Cardless Applications

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DXC Technology


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