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Program and National Test Center Coordinator, Al Dhafra

University of Maryland University College

Posted on January 13, 2020

2 - 3 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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• Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive
• Document all student contact through UMGC s Customer Relations Management System and schedule appropriate follow-up activities
• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
• Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible
• Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
• Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties
• Participate in UMGC staff meetings, professional development activities and training sessions as required
• Track and compile monthly statistics and provide reports as needed
• Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
• Other job-related duties as assigned
• Bachelor s Degree
• Background in customer service
• Able to work in a fast-paced and complex environment with accurate attention to detail
• Possess basic office management and clerical skills
• Effective written and verbal communication skills
• Good interpersonal skills
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
• Applicants with a U.S. valid driver s license

Education / Training / Teaching / Academics

Quality / Testing / QA / QC / Inspector


Program and National Test Center Coordinator


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University of Maryland University College

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