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Program Manager

Q-Express Documents Transport

Posted on May 9, 2018

3 - 5 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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Do you want to work hard, have fun and make history? If you do then Souq, an Amazon company, could be the right career choice for you! Souq is changing the way we interact with customers around the Middle East every single day and solving some of the biggest logistical challenges facing the entire industry. The goal of Souq Logistics is to build a world-class Last Mile Operations. It is a new and growing business, both in size and scope.
The Souq Logistics team is a global team that works with operations and tech teams in each of our markets to become experts in both their present day operations and their future business needs. The team applies this expertise to: (1) build processes that improve productivity, reduce costs and reduce defects; (2) guide technology priorities and requirements; (3) drive the globalization of processes and technology; (4) implement new tools, processes and programs; (5) develop and pitch ideas for continuous improvement; and (6) manage networks performance to plan. We are in a unique position to influence the strategic growth of our Middle Eastern logistic operations.
As a Program Manager, this individual will become part of a team of leaders in Souq s Logistic Operations. The team is responsible for partnering with key stakeholders to define program strategy in the Last Mile Operations across multiple countries in the Middle. The successful candidate will thrive in a constantly evolving business environment and work well with cross-functional teams to provide a world-class delivery capability. This role offers an opportunity to make business-critical decisions that will minimize network costs while continuing to increase the speed at which we deliver our customer s orders. This individual will work with teams on a global scale across Finance, Retail, Technology and Field Operators to help deliver key strategic initiatives.
We are actively seeking an innovator, communicator, influencer and problem solver. Transportation/logistics experience is required, as is full-cycle project and program management experience on a similar scale. Experience working in the last mile/small parcel space is highly preferred, as is experience working in a warehouse setting. This individual will manage large-scale, complex projects such as inventory optimization or software implementation, among others. He/she will incorporate process improvement/lean methodologies and use large data analysis components to drive decisions. Advanced knowledge of Excel is required. Experience forecasting for the business is also important. Lastly, this individual must have experience enhancing/developing technology solutions on a global scale. He/she should have experience collaborating with Tech/IT teams, as well as Operations teams, in order to roll out new solutions. This individual will need to think and act fast, deal with ambiguity and innovate on behalf of the customer on a global scale. He/she must have experience and be comfortable working with teams across all levels of the organization on a global scale. Travel will be approximately 30% of the time domestically and/or internationally.
Core Job Tasks Include:
Partner with key stakeholders to define program strategy (serve as a liaison between Tech and Ops teams), project plans and manage technology implementations
. Develop scorecards, manage network execution and performance to plans
Promote data-driven decision making across the team, using tools such as Tableau, SQL, Excel and others
Address barriers through problem solving and coordination with stakeholders
Partner with other service leaders across Amazon to identify and influence the development of new programs/products and services
Directly influence the definition and management of the strategic roadmaps for the network
Evangelize and gain buy-in for strategy and roadmap from stakeholders by writing narratives and influencing peers and senior operations leadership
Create program goals and related metrics, track progress, and manage through obstacles to achieve objectives
Define user experience goals, stories and requirements that can be used to develop new programs and services as well as improve existing processes
Share best practices with other Amazon teams on a global scale

Internet / E-commerce / Dotcom

Logistics / Supply Chain

Desired Candidate Profile

Bachelor s Degree in Supply Chain, Industrial Engineering, Computer Science, Physics, Mathematics or other quantitative discipline
3-5 years of full-cycle program/product management experience in a similar industry
Experience in logistics/transportation/supply chain/package delivery/last mile operations
Experience implementing Lean Six Sigma and Project Management concepts and frameworks
Experience executing supply chain management concepts: forecasting, demand planning, optimization, capacity management and logistics
Experience working with tech teams to build technology-based tools/solutions that will reduce cost and improve the overall program
Demonstrated experience conducting time and motion studies, value stream/process mapping, failure mode analysis and root cause analysis
Experience developing playbooks to include milestones and launch schedules to ensure timely and successful delivery of projects
Experience performing cost/benefit analysis, analyzing risk/reward tradeoffs, and making decisions in a highly-ambiguous and ever-changing environment
Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau and Excel
Experience driving solutions at both the micro and macro levels
Experience communicating with VP-level decision makers; experience communicating expectations and requirements with business and technology teams through written proposals
Strong written, verbal, and presentation skills
Fluent in English
MBA or Master s Degree in Industrial Engineering, Operations Management or related field
Fluent in Arabic
Black Belt Certification preferred
Experience working on a global scale highly preferred
Experience in last mile operations highly preferred
Experience leading and influencing teams that are responsible for managing business operations


SQL Project management Service Analytics Data analysis Product management Supply chain management Logistics Computer science Tools


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Q-Express Documents Transport

Founded in the year 2005, Souq.com is one the largest e-commerce sites in the Arab world. The award-winning retail business and an online marketplace allow SMEs, merchants, brands and distributors to distribute their products online. The website claims to attract over 35 million visits to its cat alog which features over 1.5 million unique products from 30 different categories. Some of the most popular product categories featured on the website are consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. The company has its offices in UAE, Egypt, Saudi Arabia and Kuwait. It also has Product and Engineering centers in India and Jordan.

Souq has an employee base of more than 3,000 employees. The company offers competitive salaries and benefits to all its employees. Being a strong believer of employee-employer partnership, it promotes skill training, leadership development, and personal transformation to help them learn and grow along with the business.

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