Program Manager, Network Health/Trust & Safety Amazon

Key job responsibilities

The Program Manager will lead and scale compliance and enforcement mechanisms within Amazon s Last Mile delivery network across AMET (UAE, Saudi Arabia, Egypt, Turkey). This role requires end-to-end ownership of cross-functional initiatives, strong stakeholder management, and analytical rigor.

Manage and execute multiple compliance, safety, and operational programs simultaneously, ensuring timelines and deliverables are met.
Collaborate with Business Coach, Legal, TRC, and Operations to implement process improvements and resolve high-impact risks.

Develop and maintain SOPs, MEPs, and escalation paths that standardize enforcement and governance across delivery programs.
Partner with Business Coaches (BCs) and Delivery Service Partners (DSPs) to enforce policies and drive adherence to Amazon s Supply Chain Standards.
Investigate, document, and resolve escalations related to DSP misconduct, safety violations, or property damage cases.

Lead post-incident reviews and implement preventive mechanisms to reduce recurrence.
Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends, and present insights to senior leadership.
Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure.
Partner with Workforce Staffing, Social Responsibility and other internal teams to ensure recruitment, onboarding, and workplace safety practices align with regulatory requirements.

A day in the life

You will operate at the intersection of compliance, safety, and operations balancing tactical program delivery with strategic planning. You ll collaborate with local and regional teams to:
Execute MEPs (Monitoring & Enforcement Plans) and exit mechanisms across multiple programs (DSP1.0, 2.0, EDSP, DSPL).
Manage escalations and claims across AMET with internal and third-party partners, ensuring timely and fair resolutions.
Monitor vendor performance and compliance metrics, escalating cases of non-adherence through formal enforcement channels.
Support training sessions, audits, and operational reviews that strengthen accountability across the DSP ecosystem.

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