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Program Manager Seller Experience, MENA


Posted on January 10, 2020

5 - 6 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers what they want low prices, vast selection, and convenience Amazon continues to evolve as a world-class e-commerce platform. Third-party sellers represent significant value to Amazon s online retail customers and Seller Support drive success for these sellers through a combination of people, processes and services. With the acquisition of Souq and its affiliated businesses, Amazon is rapidly expanding its presence in the Middle East and North Africa.
Job Description:
The 3P Program Manager will be part of the Regional Marketplace team which is recruiting local/regional businesses to sell on Amazon s global marketplaces, and supporting local sellers success and growth on the Amazon website.
The role of the Program Manager is to lead the Voice of Seller programs on various domains (e.g., Seller Experience, Performance Management, Seller Success), partner with local and global teams, analyze enforcement use cases and drive for solutions, help selling sellers adopt right product/receive right guidance, and grow their business on Amazon.
The role will closely collaborate with many Amazon s global and local teams, coordinating large number of global and local programs and initiatives. The Program Manager is the primary regional POC for the various global stakeholders.
The candidate will need to possess excellent program development and management skills, dynamically prioritize and manage resources. She/he will be extremely customer obsessed, strong at perform deep dives to derive analytical insights on seller behaviors, thus improve seller engagement resulting seller success in Amazon website. The ideal candidate should be able to work in a cross functional, fast-paced environment; has strong analytical skills, program management skills, people management skills, communication skills, innovated. If you are passionate on working in a fast paced innovative environment, willing to take challenges, make history and have fun with us, please apply to the position now!

Internet / E-commerce / Dotcom

Sales / Business Development

Desired Candidate Profile

Bachelors Degree
Strong written and verbal communication skills
Strong Excel skills
5+ years of program management experience, leading projects involving multiple stakeholders
Strong enthusiasm to provide superb customer service to the leadership team and other key stakeholders
Ability to present complex information in a clear and concise manner to executives.
Proficiency in extracting data from SQL, writing queries
Experience working in risk, fraud or compliance organizations.


3P Program Manager Seller Experience MENA


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Founded in the year 1994, Amazon is one of the leading e-commerce and cloud computing companies in the world. Headquartered in Seattle, USA, the company has grown to become one of the largest Internet retailers in the world. It offers separate retail websites in the United States, Mexico, Canada, UK & Ireland, Italy, Germany, France, Spain, Australia, Netherlands, Brazil, China, Japan, and India. Its portfolio of retail products ranges from e-books to software, video downloads/streaming, MP3 downloads/streaming, electronics, video games, apparels, food, jewelry, toys, furniture, and more. Over the years, it has also ventured into the manufacturing of consumer electronic devices.

The company’s mission is to become a brand name that’s synonymous with having a customer-centric approach. Towards this end, it is committed to basing its goals, actions, projects, and future plans keeping the customers at the top of its mind.

Amazon is one of the most sought-after companies among job seekers. The company believes in continually evolving and offers a great work environment that motivates the employees to derive meaningful results. With plans to expand its operations further, the company is constantly on a lookout to add more hardworking and bright individuals to its team.

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