Public Area Team Leader The First Group

The Public Area Team Leader is responsible for supervising and coordinating the cleaning and maintenance of all public areas within the hotel, ensuring they are always clean, safe, and up to brand standards. This role supports the Housekeeping Manager by leading a team of attendants, assigning tasks, and inspecting work to guarantee a welcoming and hygienic environment for guests and staff alike. The role requires a keen eye for detail, strong organizational skills, and a hands-on approach to service excellence.

• Supervise the daily activities of the public area housekeeping team, ensuring cleanliness standards are met.
• Assign tasks and monitor productivity of attendants in lobbies, restrooms, corridors, lounges, elevators, and other public spaces.
• Inspect public areas regularly to ensure they are clean, well-maintained, and fully stocked with supplies.
• Provide training and support to new team members on cleaning procedures, safety protocols, and guest interaction.
• Ensure timely response to guest requests and housekeeping-related issues in public areas.
• Report any maintenance issues, damages, or safety hazards to the Engineering or Maintenance team promptly.
• Monitor inventory of cleaning supplies and equipment, ensuring availability and proper usage.
• Uphold hygiene, health, and safety standards in accordance with company policies.
• Assist in creating duty rosters and coordinating shifts for team coverage.
• Maintain a professional and courteous demeanor with guests and team members at all times.
• Support special events, VIP setups, and seasonal deep-cleaning tasks when required.

Education & Qualifications:

• High school diploma or equivalent.

• Training or certification in housekeeping or hospitality operations is a plus.

Experience:

• Minimum of 3 4 years in housekeeping, with at least 1 2 years in a supervisory or team leader role.

• Experience in luxury or high-volume hotels is preferred.

Skills:

• Strong knowledge of housekeeping procedures, equipment, and chemical usage.

• Excellent leadership, team coordination, and time management skills.

• Eye for detail and commitment to cleanliness and presentation.

• Good communication skills and a guest-oriented approach.