Quality Assurance Consultant

Bupa Arabia

Posted 10 hrs ago

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You will ensure that our products and services are assessed and processed accurately and consistently contributing to a Good Customer Outcome and Experience for our customers in line with business process and policy improvements within Bupa.

How you ll help us make health happen:

  • Develop an extensive knowledge of the current procedures and processes to ensure that all interactions are assessed accordingly.

  • Review both real-time and retrospective member interactions to ensure they are handled in a regulatory compliant manner, using knowledge and experience to determine whether the member has received the correct outcome and whether the customer experience fits with Bupa brand.

  • Support the delivery of ongoing and improved Customer Outcomes and Experience; escalating issues and identifying common trends in line with existing frameworks, focusing on preventing issues from happening in the future.

  • Identify interactions containing non-conformances and breaches and provide appropriate feedback to the Commercial Management team to be discussed with individuals and addressed through corrective action plans.

Desired Candidate Profile

The successful candidate will be fluent in Cantonese, both spoken and written

  • Proven track record of delivering an excellent customer experience.
  • The ability to set and achieve personal and team goals that deliver on Bupa s strategic framework and business/functional goals.
  • Strong attention to detail with the ability to analyse each interaction and make decisions with confidence, occasionally defusing difficult and emotional situations
  • Excellent communication skills with the ability to liaise with management and staff.
  • Organised and able to prioritise workload.
  • Excellent problem-solving skills, initiative and the ability to make sound commercial decisions.

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Quality Assurance Consultant

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Bupa Arabia

At Bupa, we re passionate about technology. With colleagues, customers, patients and residents in mind you ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Working as a Quality Assurance Consultant you ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service.

You ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

We re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Read More

https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Egypt---Cairo/Quality-Assurance-Consultant_R1197242