Quality Assurance Executive Fusion Global Services Posted on November 7, 2019 1 - 2 years Giza - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsible for quality assurance and handling multiple accounts• Will be responsible for creating a new legend sheets for any new account.• Will be responsible for quality training sessions if needed.• Compile and track performance for teams and individual level.• Monitor inbound & Outbound calls and evaluate agent s performance concerning the quality of service offered through all channels.• Provide clear insight into performance drivers and the levers which impact performance.• Manage auditing reports for Customer Care activities & transactions.• Give recommendations for process improvements based on the customer experience and feedback.• Design quality rules and guidelines to achieve the highest performances with team managers.• Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.• Conduct presentation & business simulation with new hires• Compile and track performance for teams and individual level.• Perform other duties as assigned.job requirements1 to 2 yearsNot Specified at leastOutsourcing/Offshoring Telecommunications Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area Quality / Testing / QA / QC / Inspector Desired Candidate Profile A University Degree.• At least 1 year experience in the same role.• Good command of English and Arabic (Written and Spoken)• Male is preferred.• Maximum age is 35.• Flexible and welling to work rotational shifts.• Strong phone and verbal communication skills along with active listening.• Customer focus and adaptability to different personality types.• Ability to multi-task, set priorities and manage time effectively.• Strong coaching skills. Keywords Quality Assurance Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Executive Quality Assurance Jobs also searched Executive Quality Assurance Jobs Quality Analyst Jobs Quality Assurance Officer Jobs Quality Jobs Inbound Jobs Outbound Calling Jobs Customer Care Jobs Fusion Global Services View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/245608-Quality-Assurance-Executive-Fusion-Global-Services-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?