Quality Engineer Manager - Global Data Center Segment

Eaton

Within this segment, Eaton has an opening for a Quality Manager Global Data Center Segment. This position is a senior, globally accountable leader that is leader responsible for defining, governing, and continuously improving the end to end quality framework for post order execution across Eaton s Global Data Center Segment.

Operating within the Post Order Center of Excellence (CoE), this role ensures that quality is designed into execution not inspected in after the fact by establishing global standards, assurance mechanisms, testing rigor, and process discipline that scale across regions, customers, and service offers. The position plays a critical role in enabling consistent, reliable, and repeatable customer outcomes while supporting Eaton s growth with hyperscale and colocation data center customers worldwide. This role is based in Dubai, serving as a global coordination hub, and works across regions, time zones, and functions to drive a one Eaton quality mindset for post order delivery.

What you ll do:

Global Quality Strategy & Governance

• Define and own the global post-order quality strategy for the Global Data Center Segment, aligned with segment priorities, customer expectations, and Eaton enterprise standards.
• Establish and maintain a single global quality framework covering assurance, testing, process compliance, and continuous improvement across regions.
• Partner with the Post Order Director, Services, Engineering, PMO, OPEX, and regional execution leaders to embed quality expectations into operating models and execution rhythms.

Quality Assurance & Testing

• Lead global assurance and testing methodologies to validate that post-order deliverables, services, and execution outcomes meet defined quality, safety, and reliability standards.
• Ensure quality gates, reviews, and acceptance criteria are consistently applied across complex, multi-region data center programs.
• Drive root-cause analysis and corrective actions for systemic quality issues, partnering cross-functionally to prevent recurrence.

Process Quality & Standardization

• Own global process quality for post-order execution, ensuring that standardized processes are clearly defined, documented, deployed, and adhered to.
• Work closely with the Quality Analyst Process and OPEX partners to identify gaps, simplify workflows, and eliminate variation that negatively impacts customer outcomes.
• Support the evolution of global processes as services scale, new offers are introduced, or customer requirements change.

Performance Management & Continuous Improvement

• Define and monitor global quality KPIs, dashboards, and review cadences that provide transparency into performance, risk, and trends.
• Lead continuous improvement initiatives focused on reducing defects, rework, cycle time, and execution risk while improving customer satisfaction.
• Escalate critical quality risks with clear data, options, and recommendations to senior leadership.

People Leadership & Capability Building

• Lead, coach, and develop a small but highly impactful global quality team, including the Quality Analyst Assurance & Testing and Quality Analyst Process.
• Build quality capability across the broader Post Order organization by influencing leaders and teams beyond direct reporting lines.
• Foster a culture where quality, safety, and accountability are core expectations not trade-offs for speed