QUALITY MANAGER

Confidential Company

Job Summary:

The Quality Manager is responsible for developing, implementing, and maintaining a company’s quality management system (QMS) to ensure products and services meet internal and external requirements, including legal compliance and customer expectations. The role involves overseeing quality assurance processes, managing audits, ensuring continuous improvement, and leading quality teams.

Key Responsibilities:

• Develop, implement, and maintain the Quality Management System (QMS) in compliance with applicable standards (e.g., ISO 17025)
• Lead internal and external audits and manage the certification process.
• Ensure that all products and services meet customer expectations and regulatory requirements.
• Monitor performance by gathering relevant data and producing statistical reports.
• Manage and train quality assurance teams and inspectors.
• Develop and maintain quality documentation, such as procedures, work instructions, and inspection plans.
• Investigate customer complaints and non-conformities, ensuring effective root cause analysis and corrective actions.
• Collaborate with production, engineering, and supply chain teams to ensure quality standards are met throughout the process.
• Promote a culture of continuous improvement across the organization.

Evaluate suppliers and manage quality issues related to incoming materials and components.