Quality Manager

IHG Hotels & Resorts

Position Overview
Holiday Inn Dubai Al Barsha, part of IHG Hotels & Resorts, is seeking a Quality Manager to lead brand compliance, service improvement, and guest satisfaction initiatives. The role involves monitoring quality standards across all departments, driving continuous improvement, and coaching teams to deliver the signature Holiday Inn hospitality experience.

Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Quality Assurance / Control
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Monitor compliance with IHG brand standards and operational procedures.
* Conduct internal audits, evaluations, and implement corrective action plans.
* Analyze guest feedback and drive initiatives to improve service delivery and satisfaction.
* Provide training and coaching to team members to maintain service excellence.
* Collaborate with leadership teams to align service culture with brand values.
* Ensure consistent operational performance across all departments.
* Promote a culture of continuous improvement and guest-focused hospitality.

Ideal Profile

* 3 5 years experience in quality, brand compliance, or guest experience management within hospitality.
* Previous IHG brand experience preferred.
* Currently based in the UAE with knowledge of local compliance standards.
* Strong communication, coaching, and leadership skills.
* Passion for continuous improvement and delivering memorable guest experiences.

Skills Set

* Quality assurance and service compliance.
* Internal audit and process improvement.
* Guest feedback analysis and service delivery improvement.
* Staff training, coaching, and development.
* Strong communication and problem-solving skills.

Why Join Us

* Competitive salary with benefits package including uniform, global room discounts, and professional training.
* Opportunity to work with a globally recognized brand.
* Career growth and development within IHG Hotels & Resorts.
* Inclusive workplace culture that celebrates diversity and supports well-being.
* Be part of a collaborative team dedicated to delivering outstanding guest experiences.