Quality Reservations Agent Fairmont Hotels & Resorts Posted on August 8, 2018 1 - 2 years Dubai - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Reservation Agent At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Quality Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Hotel Overview: Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of seven food and beverage outlets on property offer international dining options including Indian, Mediterranean and Chinese cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors Club. Summary of Responsibilities: Reporting to the Quality Reservations Agent, responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service • Book and enter room reservation requests using the Property Management System • Enter rooming lists while ensuring accuracy, as required • Update reservations ensuring a flawless check in and check out process • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities • Liaise with Sales and other departments as required • Answer telephone and email inquiries in a timely manner • Assist guests regarding hotel facilities in an informative and helpful way • Follow department policies, procedures and service standards • Follow all safety policies • Other duties as assigned Company Industry Hotels / Hospitality Department/Functional Area Quality / Testing / QA / QC / Inspector Desired Candidate Profile Qualifications: • Previous customer related experience required • Previous Property Manager System experience preferred • Computer literate in Microsoft Window applications required • Must be able to type 25 words per minute • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): • Frequent sitting throughout shift • Occasional kneeling, pushing, pulling, lifting, walking and standing • Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Please insert verbiage around hotel's ability to support visas/ work permits APPLY TODAY: Whether you re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That s why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London s The Savoy, New York s The Plaza, and Shanghai s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! Keywords Hospitality Property Management Career Development Reservation Agent Quality Standards Windows Guest Service Training Focus REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Reservation Agent Jobs in Dubai Quality Jobs in Dubai Food Jobs in Dubai Hotel Jobs in Dubai SPA Jobs in Dubai Guest Service Jobs in Dubai Health Club Jobs in Dubai Reservation Agent Jobs in UAE Quality Jobs in UAE Food Jobs in UAE Hotel Jobs in UAE SPA Jobs in UAE Guest Service Jobs in UAE Health Club Jobs in UAE Reservation Agent Jobs Quality Jobs Food Jobs Hotel Jobs SPA Jobs Guest Service Jobs Health Club Jobs Fairmont Hotels & Resorts View Contact Details Contact Name/ Designation: - Website https://frhi.taleo.net/careersection/ext_frhi/jobdetail.ftl?job=863956&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?