Quality Specialist

WHEELY LTD

Employer Active

Posted 13 hrs ago

Experience

2 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

They will also act as a Mystery Shopper, taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standard in the service levels they provide to passengers.

What you will be doing

  • Uphold Wheely s high level of customer experience by ensuring every chauffeur passenger interaction meets our Wheely luxury standards.
  • Thoroughly investigate feedback Jira and incidents to build robust and evidence based cases, while also operating with a sense of urgency to ensure problems are solved.
  • Conduct in person and virtual coaching / feedback sessions with chauffeurs to support their ongoing performance improvement by adhering to Chauffeur Performance Management Framework.
  • Act as a Mystery Shopper, taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standards in the service levels they provide to passengers.
  • Contribute insights gained through basic data analysis and observation, to continually improve Wheely standards (observed trends and feedback gathered during investigations).

Desired Candidate Profile

Must-have:

  • Minimum C2 level English
  • 2+ years of experience within high-standard, disciplined, detail-oriented industry, such as luxury hospitality, luxury retail, Quality Control, HR, L&D, etc.
  • High school diploma or equivalent
  • Prior experience in delivering feedback, coaching, or training
  • Passion for exceptionally high standards
  • Excellent interpersonal and communication skills - empathy is key
  • Methodical approach to building quality improvement and exceptional attention to detail
  • Flexibility, able to work at the office and conduct mystery shops all around the city area. Some work from home flexibility is also available if required

Nice to have:

  • Experience as a chauffeur
  • Experience as a mystery shopper
  • Experience managing quality standards adherence
  • Passion for luxury vehicles

Company Industry

Department / Functional Area

Keywords

  • Quality Specialist

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WHEELY LTD

Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.

The Quality Team is responsible for independently assessing the Quality of the services provided by the Chauffeurs and by our Customer Service team. Enabling a virtuous feedback loop between our theories and the outcome of our services provided.

A successful candidate will act as a Chauffeurs Quality Specialist by thoroughly investigating feedback, conducting in person and virtual coaching / feedback sessions with chauffeurs to support their ongoing performance improvement by adhering to Chauffeur Performance Management Framework.

Read More

https://boards.greenhouse.io/wheely/jobs/7544705003?gh_jid=7544705003