Quality Tester AW Rostamani Holdings Co LLC

Key Responsibilities

Financials

• Ensure that all repairs are carried out in accordance with the job advice.
• Report any additional repairs identified during road testing.

Strategic Implementation

• Review customer verbatim reported in the repair order and ascertain diagnostic/repair requirements based on vehicle dynamic or static testing.
• Assist the team/technician in diagnosing complex cases by providing information on complaint occurrence conditions.
• Conduct post-service/repair vehicle testing (dynamic/static) to confirm that services and repairs meet quality standards.
• Support the Workshop Manager in preparing F1 analysis reports.

Customer Journey

• Assist Front Line/Service Advisor in pre-testing, if necessary, to capture the occurrence of complex complaints through joint testing with the customer.

Learning & Growth

• Demonstrate initiative in training and self-improvement opportunities provided by management.

Policies, Procedures, and Corporate Governance

• Test drive vehicles within the permitted speed limits.
• Ensure vehicles are driven on the road only for testing purposes, adhering strictly to traffic rules.
• Verify that all necessary documents/registration cards are present in the vehicle before proceeding with a road test.
• Perform quality testing as per the Quality Check Sheet and ensure all findings are recorded accurately.