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Raffles Club Supervisor


Posted on June 11, 2018

1 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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We are excited to find the next Heartist Raffles Club Supervisor to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Raffles Club Supervisor.
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
• Manage and supervise the lounge during operating hours
• Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
• Meet and greet all guests personally
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Perform such functions to include but not be limited to:
• Prepare Raffles Club guest welcome letters
• Monitor guest comment cards and feedback
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Compile, analyze and control Raffles Club costs and inventory
• Prepare requisitions for amenities on a timely basis
• Ensuring and maintain entire range of services offered for the Raffles Club Lounge
• Appraise appearance, discipline and efficiency of all staff under direct supervision
• Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
• Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
• Performs related duties and special projects assigned
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Plan for future staffing needs and recruit in line with company guidelines
• Prepare detailed induction programmes for new staff
• Analyse training needs of Front Office staff and develop training programmes
• Conduct probation and formal performance appraisals
• Coach, counsel, discipline staff and provide constructive feedback to staff
• Work with Superior in the preparation and management of department s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
• Adhere to OH&S policies and procedures and ensure your direct reports do the same

Hotels / Hospitality


Desired Candidate Profile


Good organisational skills

Good level of engagement with residents

Ability to manage a multi-cultural workforce

Excellent leadership & communication skills

Display high levels of integrity, dedication and support for continuous improvement

Flexible management style to meet the challenges of a changing work environment

Good knowledge of the entire Front Office Operations

Must be a self-starter, coach & mentor who can motivate the Team to perform their best

Knowledge of Opera Property Management System preferred
• Degree from School for Tourism & Hotel Management

Minimum 2 - 3 years relevant experience with at least 1 year at a supervisory level


Hospitality Management Hr Property Management Staffing Front Office Operations Front Office Staff Continuous Improvement Guest Satisfaction Sales


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Founded in the year 1887, Raffles Hotels & Resorts is an award-winning, luxury international hotel company. The company’s first property to open was Raffles Hotel, Singapore. Over the years, the company has expanded its portfolio which currently comprises over eleven properties. From secluded r esorts to city hotels, Raffles has its presence in key locations around the world including Singapore, Cambodia, China, UAE, Saudi Arabia, Seychelles, and Paris. In UAE, the hospitality giant has its property (Raffles Dubai) in Dubai. Raffles Dubai is strategically located on Sheikh Rashid Road which is considered to be the premium business and shopping district of the city.

With a compelling mix of cultures and styles, every hotel in the Raffles family has its own individual personality, with its own story to tell and its own sense of place. However, each one is proud to draw on the original Raffles tradition of delivering thoughtful, personal and discreet service.

Together, as a global community of hospitality leaders, Raffles Hotels & Resorts is committed to cultivating a culture in which its colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of the guests, but opportunities for employees to grow in their career within Raffles’s incredible brands around the world. The company is committed to building a highly engaged workforce and creating a great workplace culture.

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