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Raffles Club Supervisor

Raffles Dubai

Posted on July 10, 2018

1 - 3 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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We are excited to find the next Heartist Raffles Club Supervisor to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Raffles Club Supervisor.
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
• Manage and supervise the lounge during operating hours
• Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
• Meet and greet all guests personally
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Perform such functions to include but not be limited to:
• Prepare Raffles Club guest welcome letters
• Monitor guest comment cards and feedback
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Compile, analyze and control Raffles Club costs and inventory
• Prepare requisitions for amenities on a timely basis
• Ensuring and maintain entire range of services offered for the Raffles Club Lounge
• Appraise appearance, discipline and efficiency of all staff under direct supervision
• Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
• Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
• Performs related duties and special projects assigned
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Plan for future staffing needs and recruit in line with company guidelines
• Prepare detailed induction programmes for new staff
• Analyse training needs of Front Office staff and develop training programmes
• Conduct probation and formal performance appraisals
• Coach, counsel, discipline staff and provide constructive feedback to staff
• Work with Superior in the preparation and management of department's budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
• Adhere to OH&S policies and procedures and ensure your direct reports do the same
Qualifications
PERSONAL ATTRIBUTES
• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity, dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred
QUALIFICATIONS
• Degree from School for Tourism & Hotel Management
EXPERIENCE
• Minimum 2 - 3 years' relevant experience with at least 1 year at a supervisory level

Contact: Recruitment Team

Reference: CatererGlobal/RDB01536

Job ID: 82247973


Hotels / Hospitality

Sales / Business Development

Keywords

Hospitality Management Hr Recruitment Property Management Staffing Front Office Staff Front Office Operations Sales Guest Satisfaction

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Raffles Dubai


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