Raffles Club Supervisor Raffles Hotels and Resorts Posted on June 11, 2018 1 - 3 years Other - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are excited to find the next Heartist Raffles Club Supervisor to join the Raffles Dubai team! Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. If you are looking for a dynamic environment for growth, please join us as a Raffles Club Supervisor. Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following: Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure Manage and supervise the lounge during operating hours Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour Meet and greet all guests personally Oversee maintenance of efficient repeat guest history system Promote Inter-Hotel sales and in-house facilities Perform such functions to include but not be limited to: Prepare Raffles Club guest welcome letters Monitor guest comment cards and feedback Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Compile, analyze and control Raffles Club costs and inventory Prepare requisitions for amenities on a timely basis Ensuring and maintain entire range of services offered for the Raffles Club Lounge Appraise appearance, discipline and efficiency of all staff under direct supervision Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements Performs related duties and special projects assigned Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: Plan for future staffing needs and recruit in line with company guidelines Prepare detailed induction programmes for new staff Analyse training needs of Front Office staff and develop training programmes Conduct probation and formal performance appraisals Coach, counsel, discipline staff and provide constructive feedback to staff Work with Superior in the preparation and management of department's budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget Adhere to OH&S policies and procedures and ensure your direct reports do the same PERSONAL ATTRIBUTES Good organisational skills Good level of engagement with residents Ability to manage a multi-cultural workforce Excellent leadership & communication skills Display high levels of integrity, dedication and support for continuous improvement Flexible management style to meet the challenges of a changing work environment Good knowledge of the entire Front Office Operations Must be a self-starter, coach & mentor who can motivate the Team to perform their best Knowledge of Opera Property Management System preferred QUALIFICATIONS Degree from School for Tourism & Hotel Management EXPERIENCE Minimum 2 - 3 years' relevant experience with at least 1 year at a supervisory level Company Industry Hotels / Hospitality Department/Functional Area Administration Keywords Hospitality Management Hr Property Management Staffing Front Office Operations Front Office Staff Continuous Improvement Guest Satisfaction Sales REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Supervisor Jobs in Dubai Foreman Jobs in Dubai Team Leader Jobs in Dubai Administration Jobs in Dubai HR Jobs in Dubai Hotel Management Jobs in Dubai Front Office Operations Jobs in Dubai Supervisor Jobs in UAE Foreman Jobs in UAE Team Leader Jobs in UAE Administration Jobs in UAE HR Jobs in UAE Hotel Management Jobs in UAE Front Office Operations Jobs in UAE Supervisor Jobs Foreman Jobs Team Leader Jobs Administration Jobs HR Jobs Hotel Management Jobs Front Office Operations Jobs Raffles Hotels and Resorts View Contact Details Contact Name/ Designation: - Website https://www.hozpitality.com/jobs/7486833/raffles-club-supervisor.asp Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?