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Raffles Club Supervisor

Raffles Hotels and Resorts

Posted on June 11, 2018

1 - 3 years Other - United Arab Emirates

Any Nationality

Opening 01

Job Description

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We are excited to find the next Heartist Raffles Club Supervisor to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Raffles Club Supervisor.
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
Meet and greet all guests personally
Oversee maintenance of efficient repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Perform such functions to include but not be limited to:
Prepare Raffles Club guest welcome letters
Monitor guest comment cards and feedback
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Compile, analyze and control Raffles Club costs and inventory
Prepare requisitions for amenities on a timely basis
Ensuring and maintain entire range of services offered for the Raffles Club Lounge
Appraise appearance, discipline and efficiency of all staff under direct supervision
Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
Performs related duties and special projects assigned
Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
Plan for future staffing needs and recruit in line with company guidelines
Prepare detailed induction programmes for new staff
Analyse training needs of Front Office staff and develop training programmes
Conduct probation and formal performance appraisals
Coach, counsel, discipline staff and provide constructive feedback to staff
Work with Superior in the preparation and management of department's budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
Adhere to OH&S policies and procedures and ensure your direct reports do the same
Good organisational skills
Good level of engagement with residents
Ability to manage a multi-cultural workforce
Excellent leadership & communication skills
Display high levels of integrity, dedication and support for continuous improvement
Flexible management style to meet the challenges of a changing work environment
Good knowledge of the entire Front Office Operations
Must be a self-starter, coach & mentor who can motivate the Team to perform their best
Knowledge of Opera Property Management System preferred
Degree from School for Tourism & Hotel Management
Minimum 2 - 3 years' relevant experience with at least 1 year at a supervisory level

Hotels / Hospitality



Hospitality Management Hr Property Management Staffing Front Office Operations Front Office Staff Continuous Improvement Guest Satisfaction Sales


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Raffles Hotels and Resorts

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