RCS Administration & Regional SP Operations Manager Richemont Posted on July 17, 2019 3 - 5 years Dubai - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB MAIN PURPOSEThe RCS Administration & Regional SP Operations Manager has as main mission:• Managing Platform s external relationships for repairs and spare parts• B2B contacts (internal and external Boutiques, authorized and non auth. Retailers)• Richemont Customer Relationship Center (CRC)• Central Brands• Local Brands representatives• Managing back office administrative operations and ensuring continuous flow at every step• Managing the repairs logistics within the zone• Managing the Regional spare parts stock• Being the key contact between Brands and Markets in order to reinforce an integrated supply chainKEY RESPONSIBILITY 1/ Operational Management:• Ensure Group and Brands policies are applied• Co-ordinate the internal operations of the back office administration, customer contact and logistics.• Lead Platform daily Morning meetings• Ensure the overall leadtime performance, quality and Customer satisfaction• Optimize internal flows• Lead continuous improvement and business transformation projects• Be responsible for proposing and controlling CS admin budget, according to the group strategyKEY RESPONSIBILITY 2/ REGIONAL SPARE PARTS OPERATIONS• Ensure spare parts availability and replenishment for the CS Platforms, Boutiques and authorized Wholesalers/Repairers of the region• Follow-up all flows (including returns)• Follow-up logistic execution performance• Manage and/or control upstream and downstream regional flows• Ensure timely spare parts deliveries from RID/Manufactures to regional warehouse, and from regional warehouse to all repair locations• Follow-up shortages and take necessary actions• Monitor reverse logistic from local markets to RID/Manufactures• Provide supplying dates for all spare parts requested to enable End-Clients proper communication• Control and release manual orders• Monitor regional stock• Contribute to stock assortment proposed by the Maisons• Follow-up stock value evolution (destocking )• Follow-up on Performance• Supply chain execution : warehouse inbound and outbound indicators• Straps & accessories supply for repairs• Monitor reverse logistic from local workshops to regional warehouse• Ensure kit-boxes implementation across the Region• Contribute to all Group projects (Gemini, reporting, integrations )• Coordinate external supplies• Define the list of regional Suppliers for local supplies (all materials out of spare parts scope)• Negotiate prices• Control purchasesKEY RESPONSIBILITY 3/ Audits and Inventories• Organize and perform yearly inventories• Organize and perform rotating inventories• Share with the team results of the inventories and share responsibilities• Perform audits on client communications such as estimates sent or emailsKEY RESPONSIBILITY 4/ Projects and Continuous Improvement• Initiate Transversal/Department projects• Implement STREAM model & Procedures• Assess the needs for improvement of the department• Present new projects to the manager and follow up (action plan)KEY RESPONSIBILITY 5/ Resources Management & Staffing• Apply the Group and Brands template organization for RCS Customer Contact & Back Office• Lead daily Morning meetings and back-up• Allocation of the workload between Operators, manage priorities, prevent from any backlog in operations• Conduct performance appraisals, monitors and authorizes day-off, vacation & Sick Leaves• Act as a trainer/coach for the team and individuals• Update any changes (job descriptions), proposes replacements and participates in the hiring steps• Develop & manage the team careers. Identify and develop talents• Maintain a 5S work environment for Customer Contact & Back OfficeKEY INDICATORS (Group indicators):• Lead-time service level• Registration leadtime• Estimate leadtime• Invoicing leadtime• Data monitoring / Quality of repairs estimation and invoicing (e.g.: accuracy and limited use of generics) / Productivity• Booster : % of on-line estimate answers and % of on-line spare parts orders• Boutiques : % of pre-approved estimates• Delivery times• Productivity (STO)• General service level agreementJOB PROFILEEducational BackgroundSenior sale associate with back office experienceTechnical/Work-based Skills or specific knowledge (Must Have)- Advanced computer knowledge / excel, word, pdf- English fluent speaking and reading- Good communication and commercial skills- Master several languages is a plus- Management skillsExperience3-5 years job activity as a senior sale associatePersonal Skills/AttributesGeneral characteristics required to do the job effectively• Communication & people management skills• Good interpersonal skills with a sound awareness of various cultures and work ethic• Ability to work under pressure and demonstrate• high standards of Customer Service with a view of• Customer satisfaction• Team player Work well individually or as a part of a multi skilled team• Strong in Integrity & TrustworthyWORKING RELATIONSHIPS• Technical team• Supply and Matching team• Warehouse logistics team• Boutique CS associates• External partners and suppliers• Brands CSIMPACT & AUTONOMYLevel of Autonomy• Defines recommendations and proposes optimization solutions in a less structured environment. Subject to broad practices and procedures covered by functional policies, achievement of a circumscribed operational activity, and to managerial direction. Freedom in the use of the means to achieve 3-6 months projectsKey Recommendations/Decisions you will be expected to make:• Intervention: priority setting / work load distribution• Environment / Organization: administration working presence planning / 5S application Company Industry Gold / Gems & Jewellery Department/Functional Area Administration Keywords Customer service Back office Supply chain Customer relationship Office administration Spare parts Staffing Outbound Accessories Continuous improvement REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. 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If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Regional Operations Manager Jobs also searched Dubai UAE All Jobs Regional Operations Manager Jobs in Dubai Head Operations Jobs in Dubai Administration Jobs in Dubai Operations Management Jobs in Dubai Office Administration Jobs in Dubai Customer Service Management Jobs in Dubai Training Jobs in Dubai Regional Operations Manager Jobs in UAE Head Operations Jobs in UAE Administration Jobs in UAE Operations Management Jobs in UAE Office Administration Jobs in UAE Customer Service Management Jobs in UAE Training Jobs in UAE Regional Operations Manager Jobs Head Operations Jobs Administration Jobs Operations Management Jobs Office Administration Jobs Customer Service Management Jobs Training Jobs Richemont View Contact Details Contact Name/ Designation: - Website https://jobs.richemont.com/Richemont/job/Dubai-RCS-Administration-&-Regional-SP-Operations-Manager-DU/541900501/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?