Communicate with various departments to ensure outgoing packages/mail are properly directed to Shipping & Receiving. Maintain accurate tracking system on all shipping and receiving transactions. Ensure accurate billing of outgoing packages. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Communicate with management regarding package loss or damage. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Receive, unload, and process deliveries. Reconcile shipping invoices and receiving reports. Troubleshoot vendor delivery issues and oversee return process. Maintain and organize all received pallets until product is broken down , removed and/or stored. Operate forklift/pallet jack. Complete requisition forms for inventory and supplies.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
•Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
•Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
•Complete appropriate safety training and certifications to perform work tasks.
•Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
•Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure
Policies and Procedures
•Maintain confidentiality of proprietary materials and information.
•Protect the privacy and security of guests and coworkers.
•Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
•Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
•Follow company and department policies and procedures.
•Perform other reasonable job duties as requested by Supervisors.
•Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
•Address guests' service needs in a professional, positive, and timely manner.
•Thank guests with genuine appreciation and provide a fond farewell.
•Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
•Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
•Assist other employees to ensure proper coverage and prompt guest service.
•Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
•Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
•Speak to guests and co-workers using clear, appropriate and professional language.
•Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
•Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
•Talk with and listen to other employees to effectively exchange information.
•Provide assistance to coworkers, ensuring they understand their tasks.
•Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
•Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
•Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
•Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
•Coordinate tasks and work with other departments to ensure that the department runs efficiently.
•Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
•Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Industry Type :
Hotels / Hospitality
Functional Area :