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RECEPTION HOST

Bin Hindi Group

Posted on March 5, 2019

2 - 3 years Manama - Bahrain

Diploma(Hotel Management). Any Nationality

Opening 01

Job Description

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Job Summary
• Responsible for greeting all guests at the door and seat them at their tables. responsible for maintaining a positive, fun, and clean atmosphere at the front door, maintaining a wait list with accurate wait quotes, and completing opening, closing, and additional duties, as specified by management
Minimum Qualifications & Experience
• Diploma in Hotel Management or related fields is preferred.

Minimum experience of 2-3 years in similar jobs.
Required Skills
• Good communication skills in English, preferably Arabic as well

Able to work professionally under pressure and stress, especially during busy hours

Capable of long hours of standing workload

Maintaining a good pace of work

Works together as a team and is a team player

Fulfilling any reasonable requests asked by the manager or the supervisor
Duties and Responsibilities
• Make eye contact and smile at every guest who comes through the door

Prepare for the specific needs of the shift by: Reading the communication board for important daily feature and shift information

Anticipate seating needs and options before the guests arrives

Check reservation logs and prepare for large party reservations

Make themselves available to all guests never leave the host area unattended. When on a wait offers;

Seating in lounge area and/or menus and keeps guests informed

Follow procedures on quoting wait times

Take ownership of the guest experience. As guests depart, solicits feedback. If there are negative issues informs manager immediately of all guest complaints

Represent the restaurant image at all times by Accommodating all seating requests

Being aware of the physical atmosphere of the restaurant, which includes but is not limited to music volume, room temperature, and cleanliness

Maintaining a positive attitude and friendly disposition

Representing ready availability to the guest through body language by always facing the front door with a welcoming smile and not leaning

By being calm and in control of the greeting and seating of the guests

Interact verbally with guests at the front door and on their way to tables

Fulfill the guest experience by Welcoming the guests,Thanking guests for choosing us,Inviting guests back

Ensure the first and last impression of the restaurant is positive, clean, organized, and friendly


Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile


• Diploma in Hotel Management or related fields is preferred.

Minimum experience of 2-3 years in similar jobs.

Keywords

RECEPTION HOST

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Bin Hindi Group




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