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Receptionist- Al Ain

MDC Business Managment Services

10 - 11 years Other - United Arab Emirates

Any Graduation. Any Nationality


, Posted on May 3, 2018 1 Opening

Job Description

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POSITION PURPOSE:
Acting as first point of contact for visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Provide generic administrative support whenever required such as managing meeting rooms whilst, maintaining confidentiality at all times and in accordance with organizational policies & procedures and aligned with BMS Values and Core Behaviours.
KEY RESPONSIBILITIES:
The description should outline the responsibility with specifics related to expectation and where possible standards
Answering phone calls Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Providing professional and efficient management of visitors, calls and messages based on agreed standards of customer services.
Screening and directing calls to other staff members by maintaining employee and department directories providing clear accurate instructions
Providing basic information to callers or refer them to appropriate contacts
Receiving and greeting visitors practicing professional customer focus behaviours, as agreed in performance standards and project a professional image for our clients & their visitors at all times.
Sorting, segregating and distributing incoming mail in coordination with mail room and unit messengers
Reserving and maintaining meeting rooms booking Ensuring no overlapping of bookings and coordinate with office staff to ensure that rooms are ready for the next meeting.
Keeping the reception area tidy and well maintained Maintains safe and orderly reception area by complying with procedures, rules, and regulations ensuring that Visitors are registered in the logbook/i-visitor and reception is staffed & clean all the time.
Perform additional administrative tasks as and when requested
Call waiting staff to serve guests in meeting rooms ensures that guests are offered refreshments within 10 minutes of arrival at meeting rooms
Contacts call waiting staff to ensure that meeting rooms are properly clear after the guest departure
Skills
Good experience in managing customer relations
Good customer service attitude
Proven work experience in front desk and reception
Professional attitude and appearance
Good in MS Office Suite
Good written and verbal communication skills
Very good organizational skills
Good customer services skills
Good time management skills
Ability to be resourceful and proactive when issues arise


Industry Type : IT - Software Services
Functional Area : Secretary / Front Office / Personal Assistant (PA)

Keywords

Customer service Administration CRM MS Office suite Policies Verbal communication Business management Time management Customer focus Office Staff

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MDC Business Managment Services


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