Duties and Responsibilities:
1.1 Responsible for patient coordination: explaining the details of treatment according to doctor`s instructions and center`s policies, obtaining informed consent from patients before treatment.
1.2 Responds to inquiries of patients, prospective patients, always treating patients and visitors in a friendly, welcoming, and compassionate manner.
1.3 Registering new patients and updating existing patient demographics by collecting detailed patient information including personal and insurance details.
1.4 Answering incoming telephone calls, ensuring calls are redirected accordingly.
1.5 Ensuring appointments and payments for services are managed accurately.
1.6 Maintaining patients` and operation confidentiality.
1.7 Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc. to produce correspondence, documents, maintain statistics records, reports and databases.
1.8 Preparing statistics data & presenting it when required.
1.9 Ensuring that the reception area is always organized and waiting area remains quiet calm and welcoming.