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Accor Hotels

Posted on January 13, 2020

2 - 3 years Manama - Bahrain

Any Graduation. Any Nationality

Opening 01

Job Description

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Key tasks
Welcomes guests and takes care of them from their arrival through to departure.
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
Helps meet the department's quantitative and qualitative targets.
Assist with the smooth and efficient operation of the Front Office Department and all related Guest services. Carry out duties as required.
" Welcomes guests as soon as they arrive with due care and attention
Helps encourage customer loyalty by developing friendly, personalized relationships
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible
Conveys the hotel image
Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, A/Club, etc)
Respects the reservation commitments in full (basic vision or reservation ... depending on the country)
Ensure that Front Office Management is kept informed of problems & opportunities"
Investigate and follow up guest complains with the help of the Reception Supervisor and/or FOM Be able to promote A-Club to regular guests and enroll new members Be passionate about providing excellent customer services and interact with all guest on a warm, friendly & professional manner and take ownership for the issues encountered and resolve them to the guest's satisfaction.
" Carries out all operations concerning guest arrival and departure in compliance with internal procedures
Informs guests about the formalities, any special conditions relating to their stay and the services available
Applies the procedures of internal audit
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
Ensures that all guest documentation is up-to-date and available
Maintain a professional telephone manner at all times, according to hotel standards
Handle reservation after 18:00hrs
Prepare and process Group check in
Be fully aware about all room categories, room rates, packages & promotions"
* Fully aware of ACCOR and Mercure programs
* Fully aware of the ACCOR values
* Should perform other duties assigned by superior(s).

Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)




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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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