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RECEPTIONIST

Accor Hotels

Posted on April 25, 2019

2 - 3 years Manama - Bahrain

Other(Other). Any Nationality

Opening 01

Job Description

EMAIL JOB
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Key tasks
Overview of duties:
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps encourage customer loyalty by developing friendly, personalized relationships
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible
Conveys the brand and hotel image through his/her irreproachable attitude
Carries out all operations concerning guest arrival and departure in compliance with internal procedures
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Ensures that all guest documentation is available and up-to-date
Promotes the hotel's range of services in order to increase sales
Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs


Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile


Essential and optional requirements
Computer literate (Windows environment)
Fluent in the national language, business English
Good interpersonal skills, guest oriented and service minded
Team spirit
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Dynamic
Sales oriented

Excel

Word

Op ra

Keywords

RECEPTIONIST

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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.





AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world





AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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