Home Jobs in UAE Jobs in Sharjah Receptionist Jobs in Sharjah Receptionist

Receptionist

Al Majaz Hotel Sharjah by AccorHotels

Posted on August 6, 2018

1 - 2 years Sharjah - United Arab Emirates

Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

Key tasks
General Missions
" Welcomes and supports the customer from arrival to departure
Contributes to his permanent satisfaction by ensuring a quality service throughout his stay
Contributes to the achievement of the quantitative objectives of its service through its sales action
Adopts the right behaviors and attitudes in the spirit of Service ibis Styles and around its values: Modernity, Simplicity, Well-being "
Main responsibilities
Customer relationship
" Welcomes the client as soon as he or she arrives with thoughtfulness and attention following the" "Know-how to receive ibis Styles" ".
Contributes, through a warm and personalized relationship, to its loyalty.
Ensures that administrative procedures never take precedence over the relationship with the customer
Takes into account and anticipates the needs of the client
Manages any objections and / or remarks of the client; ensure that you respond as quickly as possible
Vehicle, by its irreproachable attitude, the image of its brand and its hotel "
Business technique / production
" Ensures the operations related to the reception and the departure of the customer in the respect of the internal procedures
Inform the client about the conditions of stay, the formalities and the services offered by the hotel, knowing perfectly the specificities of ibis Styles and highlighting the offers of the brand and its hotel according to each type of clientele: the all-inclusive offer, the family offer, the conviviality area, the breakfast ...
Manages phone calls by adapting his response according to the brand's recommendations: picks up quickly, goes to the basics with a simple greeting, gives his name during the reservation, calls the customer by name, puts in before at least 3 advantages of the mark, reformulates the validated points, concludes the call with an engaging politeness sentence
Adapts its reception and takes initiatives: must leave the reception to go to the front of the customers, can give the possibility to the customer to make the check-out at a different time than at his departure
Transmits the necessary information to other services (floors, technology, ...) and other members of its service
Ensures the availability and timeliness of documents made available to the client.
Depending on the type of establishment, may make reservations
Commercial / Sales
" Valorises the hotel's various services to optimize sales by adapting its arguments according to the client's purchasing motivation
Applies and argues the pricing policy of the hotel to optimize the Revpar
Enhances the loyalty program of the brand and / or the Group and adapts its arguments according to customer needs
Contributes to the synergy of place by the dynamisation of inter-hotel referral (RIH).
Advise the client on a possible future stay in an ibis Styles or Accor hotel.
Encourage the customer to express themselves on the interactive guestbook
Commits to fully respect the quality promise of the brand "
Management
" Complies with billing and collection procedures
Manages the cash fund entrusted to him
Can be in charge of preparing and sending invoices "" various debtors "" "
Hygiene / Safety of persons / Environment
" Keeps his workplace clean
Know and apply hotel security rules (fire ...)
Ensures the safety of people and property
Respects the commitments of the sustainable development policy taken on the establishment (saving of energy, recycling, sorting of waste ...) "


Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile

Essential and optional requirements

Excel

Word

Op ra

Keywords

Customer Relationship Billing Administration Research Associate Management Commercial Sales Sustainable Development Service Quality Incharge Reservation

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Al Majaz Hotel Sharjah by AccorHotels

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making ¢Â€ÂœFeel Welcome¢Â€Â� resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Our Brands include:

-Raffles
-Fairmont
-Sofitel
-MGallery
-Grand Mercure
-Pullman
-SwissƒÂ´tel
-Novotel
-Suite Novotel
-Mercure
-Thalassa sea & spa
-Adagio
-ibis
-ibis Styles
-ibis budget
-HotelF1
More
View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or