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Receptionist

Jood Palace Hotel Dubai

Posted on August 9, 2018

1 - 2 years Other - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Ensure that all guests on arrival feel welcomed by creating a sense of recognition and high sense of comfort.
• Ensure that the guest receives the accommodation and other services he/she is expecting and as per their preferences.
• Maintain an up to date knowledge of hotel, local services and supply information respond to guest queries .
• Deal swiftly, efficiently and sensitively to guest complaints and report the same to your supervisor on shift.
• The receptionist will suggest dining options only the next or current meal period, and any special Food & Beverage promotions and offer to assist with reservations.
• Provide Currency Exchange service to all in-house guests.
• Ensure that all bills are closed and tally sheet before your shift is completed and signed by your shift supervisor according to the hotel standards.
• To regularly ensure that the reception is organized and operating in an efficient standard and checklists are completed and forwarded to Shift Leaders/Duty Managers.
• Maintain awareness of sales opportunities maximizing revenue and meeting or exceeding guest expectations.
• To attend the daily briefing and to be aware of all VIPs in-house as well as VIP arrivals and all day functions.
• To promote Food & Beverage outlets to increase internal revenue.
Requirements:
1. Experience in 4 or 5 star property preferably in UAE.
2. Minimum of 1 year of experience as a Receptionist.
3. Must have excellent communication skills.
4. Guest focused and proactive approach.
5. Outgoing personality.

Contact: HR Department

Reference: CatererGlobal

Job ID: 82699355


Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Keywords

Tally Shift Supervisor Focus Billinginess Executive

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Jood Palace Hotel Dubai

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