At InterContinental Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision : to be the most preferred, admired and successful hotel company the world over.
Completes assignments in accordance with maintenance plan. Keeps facility areas safe and organized. Performs the general cleaning of the entire club ie. Cleans general pool areas, sanitize gym equipment and refills guest supplies; Maintains the locker rooms and showers/ bathrooms hygienic. Observes and patrols the entire club and enforces safety regulations. Assists guests with facilities knowledge, delivering amenities such as towels; Respond effectively to guest inquiries; Performs resuscitation and first Aid to distressed guests when appropriate.
Duties and Responsibilities
To organize and conduct specialized educative activities such as personalized swimming classes or sessions, group trainings. This would enhance the additional package of revenue from personalized coaching of the clients.
To suggest and recommend other health club facilities upon inquiries and offer competent and professional orientation of the facilities that would help clients acquires adequate information of the positive needs to be part of this community.
To share fruitful ideas of his experience, awareness, knowledge and skills towards setting up and organizing outstanding promotions with reference to physical fitness activities or events that would certainly target and maximize the business.
To ensure and promote repeat guests by constructing professional relations that ignites 'a like to Love' atmosphere for clients and from competent skills and knowledge of the services offered.
Making decisions, analyzing information and evaluating results to choose the best solution and solve problems. Coordinating and cooperating with other co-workers to work as a team towards accomplishing tasks and achieving a common goal.
To ensure the careful handling of all cleaning materials, chemicals and machinery and to follow the necessary safety precautions to safeguard the risk of injury to oneself and to guests.
To maintain control and ensure that the guests and members follow the rules of the health club and hotel that would curb the unruly behaviours such as drunkards, risky playful games. To monitor the use of the facilities and ensure that un-authorized persons are not permitted to enter and use the health club facilities unless they are a hotel guest, club member or permitted visitors.
Assisting and caring for others by providing personal assistance or care, medical attention and emotional support to co-workers, customers and patients. Administering First Aid and CPR if necessary, during emergency situations, using the training, medical supplies and equipments.
To welcome prospective members in a professional and courteous manner providing them with a full explanation and orientation of the swimming pool, Jacuzzi, pool bar, sauna, steam and all areas of the health club together with the services available and to promote and sell memberships. To log the necessary details of the person enquiring in the log book.
To patrol and monitor regularly entire health club areas while keeping an eye, identifying and preventing potential risks and hazards such as warning and advising the guests of bad weather, unsafe areas or illegal conduct.
To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a sympathetic and professional manner, attempting to resolve these problems as quickly and formally as possible and are conscious of the importance of safety through giving out advice. OTHER
Offer guests with complementary amenities such as towels, lockers, drinking water and assist, guide and advice them on the appropriate usage of the facilities.
To ensure that you pay attention to personal hygiene and cleanliness and that you and your area are always well presented and groomed to the hotel& departmental standards (outstanding Impression). Responsible for maintaining cleanliness of the entire health club areas, washing, wiping, clearance and performing the general physical activities.
Working directly with the public which includes liaising with the pool bar staff in providing food and beverage service to Hotel guests and Club members and to assist the Food and Beverage Department when setting up for pool-side functions.
To inform the health club manager or supervisor on a daily basis of any faults, defects or maintenance requirements and follow up with the maintenance staff (engineering).
Rescue distressed persons by using rescue techniques and equipments. Contact emergency medical personnel in case of serious injury.
Perform other duties as assigned.
Can cover and take ownership of various areas of the health club such as gym, attendance and the reception.
Do you have what it takes to be a leader in the world's most global hotel company?
If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.
Has experience in a similar position for at least 12 months with great interpersonal skills and an excellent level of physical fitness.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Pro-active and reliable
Able to work alone and within a team
Education or Certification
Good level of English essential
Preferably holding a school leaving Certificate
Valid and well recognized International Certificate for completion of life guarding
Valid and well recognized International Certificate for completion of First Aid, CPR and AED
Industry Type :
Hotels / Hospitality
Functional Area :
Chefs / F&B / Housekeeping / Front Desk