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Recreation & Spa Manager

Kempinski Hotel

Posted on April 18, 2019

2 - 3 years Muscat - Oman

Any Nationality

Opening 01

Job Description

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Recreation & Spa Manager
Key Responsibilities:
•Takes daily operational control of all aspects of the Recreation department according to standards established by the hotel.
•Be responsible for the implementation, management and monitoring of the Hotel s health and safety policy in so far as it effects the Recreation department.
•Responsible for the smooth operation of all Recreation departmental activities, whether operated directly or by a third party.
•Takes overall control for the production, monitoring, revision and training of all staff on the departmental Standard Operating Procedures (SOP s) and Emergency Action Plan (EAP).
•Ensure systems are in place to guarantee the Recreation team members are delivering services against pre-defined departmental SOP s, ensuring guests needs and expectations are met by providing efficient and professional service.
•Conducts regular meetings and briefings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.
•Assume overall responsibility to maintain standards & ensure that facilities and equipment are clean, well maintained and in good working order.
•Schedule and regularly conduct routine inspections (walk rounds) of the Recreation areas of responsibility.
•Be responsible for the maintenance of the departmental Normal Operating Procedure (NOP) and the Emergency Action Plan (EAP), conducting a training session of the EAP at least twice per month.
•Ensure that designated swimming areas on the beach and facilities are maintained in a clean and safe condition at all times.
•Oversee the maintenance of all lifeguard and boundary marking equipment in an operable and safe condition.
•Submit copies of Accident/Incident reports to all relevant persons, in a timely manner and subsequently to the Human Resources department.
•Be a leader in promoting and organizing events which are within the scope of the available area of operation.These should be aimed at in-house guests, members and the local Almouj community.
•To be responsible for the creation and management of an innovative activities program for in-house guests and their children.
•Be involved in creating a recreation program for the staff.
•Ensure that all Recreation team members report for duty punctually, well groomed, wearing correct uniform and name badge.
•Maintains appropriate standards of conduct and posture of all Recreation staff, and all third-party staff working on behalf of the department.
•Ensures all departmental staff recognizes repeat guests and that other VIP s receive special attention / recognition.
•Conducts a comprehensive weekly departmental meeting to include review of procedures and events which warrant special attention and detailed information.
•Establishes and maintains effective employee relations.
•Identifies training needs, develops formal training plans & implements training sessions.
•Be responsible for the implementation and maintenance of a First Aid training program within the property.
•Facilitate and monitor the appropriate training for lifeguards. Ensure all lifeguards are currently certified.
•Supervise all lifeguards; ensuring lifeguards are executing mission responsibilities to the highest standards at all times.
•To assist in active teambuilding by taking an interest in employee welfare, safety, training and development.
•Conducts functions such as interviewing, orientation, hiring, performance appraisals, coaching, counselling, training and disciplinary if necessary, to ensure appropriate staffing and productivity. Consult with department heads, HR manager and General Manager as appropriate.
•Scheduling daily duty rosters for all Recreation team members.
•Maintain the Recreation department within the operating budget and ensure expenses are strictly controlled to maximize profitability.

Coordinate with the Financial Controller, all financial matters and reports concerning the Recreation department.
•Monitor and control the monthly inventories and stock control for operating equipment & supplies.
•Will present on a monthly basis, a Revenue Performance Report to the Director of Rooms.
•To make recommendations to Management for modernization of equipment, service methods, presentation etc. in order to consistently increase guest satisfaction.
•To coordinate with responsible staff in order to solve operational problems.
•Regularly visit other hotels & facilities to conduct a competition survey.
•To identify market trends and needs, participate in PR activities, sales calls and other promotional activities designed to enhance the image and profitability of the department and overall hotel.
•Keep informed of hotel products and services knowledge in order to answer guest questions.
•Maybe called upon at times to perform other related tasks and/or special projects not specifically included in this description.
•Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld.
•Maintain and preserve the Spa s vision and mission.
•Ensure the spa s operating procedures and policies
•manuals are implemented and updated as required.
•Implementing novelties within the department.
•Weekly meeting with managers/supervisors of the spa, giving and receiving information, providing strategy meetings for all departments on a regular basis.
•Being active on the floor, conducting tours for guests/members, be available for guests feedback.
•Resolve customer s disputes or complaints immediately.
•Ensure safety and security for Spa guests and staff.
•Efficient maintenance program for the Spa and equipment.
•Creating and participating in trainings, get together, staff meetings, club activities.
•Mentor staff for professional growth.

Conducts employment evaluations.
•Planning and Development Strategy and training development planning.
•Yearly, monthly, weekly planning and coordinating of departments.
•Monthly goal setting that actively making all departments part of the goal, creating a plan and follow up with weekly reports to staff of monthly goal results.
•Research and development of Spa
•Assist in the development and updating of the spa menu
•Reports weekly and monthly Statistic reports to Resense Spa,follow up and present to staff.
•Prepare, implement and update business and marketing plans
•Monthly reports to COO at Resense Spa.

Hotels / Hospitality

Sales / Business Development

Desired Candidate Profile

Desired Skills & Qualifications:
Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
Leadership Skills
Operational knowledge of the role with minimum 2 years experience in the same role within 5 Star Hotels
Luxury Hotel Experiences.
Communication skills.
Knowledge of hotel operations & Computer systems including Spa Booker, Microsoft Office (Word, Excel and PowerPoint) and Opera; Knowledge of Micros is an advantage.
Passion for hospitality and the European elegance of service.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are


Recreation & Spa Manager


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