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Recruitment Manager

Raya Contact Center

8 - 9 years Cairo - Egypt

Bachelor of Science. Any Nationality

, Posted on June 11, 2018 1 Opening

Job Description

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Frequently reporting and reviewing all recruitment metrics (time to fill// Cost per hire) to ensure effective recruitment cycle that meets the company objectives.
• Responsible for the development of all sourcing methods and channels to ensure having an up to date data base.
• Coordinate with the department managers to forecast future hiring needs and identify gaps.
• Design Selection Matrix for choosing the optimum recruitment channel and recruitment source.
• Explore the market best practice in the recruitment and staffing and implement appropriate best practices in the organization.
• Monitors and constantly reduce the costs of the recruitment process.
• Designs training recruitment for HR recruiters and line managers who are in charge of hiring to ensure following an efficient interviewing techniques.
• Conduct regular follow up with managers to define the effectiveness of recruiting plans and implementation.
• Responsible for the ongoing development of the sourcing, recruitment &talent acquisition processes & procedures and the implementation of all recruitment innovations
• Conducts job interviews for the managerial job positions (or key jobs in the organization).
• Builds a quality relationship with the internal customers and external recruitment agencies.
People Management:
• Oversee all the activities of own team to ensure high performance levels and efficient implementation.
• Responsible for the supervision of all recruitment team performance and their development.
• Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans
• Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives

Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : HR / Human Relations / Industrial Relations

Desired Candidate Profile

Required skills, expertise & Knowledge:
Functional Level:
• Excellent interviewing skills
• Excellent usage of applicant tracking system and HR data base
• Knowledge of labor legislation
• Very good knowledge of performance management approaches
Business Level:
• Understanding of the nature of call center industry.
• Understanding of client industry.
• Understanding of Raya Cultures and Values.
• Strong knowledge of COPC Standards & Approaches.
• Interpersonal Level:
• Excellent communication skills
• Strong decision making skills
• Strong leadership skills
• Problem Solving:
• Analytical Skills
• Ability to identify root causes and set an improvement plan
Educational Background:
• BSc in Human Resources Management or equivalent studies
• MBA is preferred
• Professional Experience:
• At least 8 years of overall Recruitment experience
• 3-5 years people management
• Experience in contact center industry is a plus
• Language Skills:
• Arabic is mandatory
• Proficiency in English
• Other languages is preferable


Talent acquisition Staffing Performance management Analytical skills HR Database Incharge Recruitment Relationship Supervision

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Raya Contact Center

About this Company
Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. 

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