General Position Summary
Mercy Corps has defined performance as the ability of a program to deliver expected outputs on time, on scope, and on budget as defined by our donors and the communities where we work. Quality is going beyond requirements and striving for excellence with evidence of durable results, which is exemplified through trust among stakeholders, systems for self-reflection, and integration across teams. The Regional Program Performance and Quality (PaQ) Advisor is a member of the regional team and works across country and HQ teams. S/he will provide a critical leadership role in supporting country teams to set a high standard in program performance and quality by strengthening an organizational culture of and providing the necessary capacities for evidence-based programming, outstanding monitoring and evaluation, and accountability.
The PaQ Advisor will work in four inter-related areas 1) program quality, 2) monitoring, evaluation, and learning, 3) regional cohesion and synergies, and 4) accountability.
Essential Job Responsibilities Program Quality
• Support DRD to ensure the integrity of Mercy Corps operations and program implementation through adherence to Mercy Corps and global best practices, policies and procedures, which include adherence to PM@MC and other Minimum Standards at Mercy Corps, the forthcoming MEL Policy and other agency level initiatives.
• Conduct program quality reviews including implementation quality, meeting of minimum standards, quality of M&E data collection and analysis, and the responsiveness of feedback mechanism.
• Work with country teams to identify learning loops within and between programs, and help identify key structural changes that optimize a learning environment;
• Support DRD in following up on the Mercy Corps Agency Dashboard.
Monitoring, Evaluation, and Learning
• Work with program teams to identify tools and processes to gather, analyze and use data to develop feedback loops and adapt programs in response to changing conditions on the ground. Build in linkages to technology as possible.
• Work with country Monitoring and Evaluation teams and program/operations teams to capture lessons learned during program implementation, and feed this information into thought leadership opportunities and into the decision making loop for ongoing program management and program design;
• Support Tola rollout across programs and use TolaData to analyze progress against indicators.
• Engage with CDs and Regional Team on leadership issues related to monitoring and evaluation and the relationship between M&E and program quality including use of indicators.
• Collect impact stories and evidence from Mercy Corps country teams on a regular basis.
Regional Cohension and Synergies
• Contribute to Regional and Country Strategies, as requested.
• Design tools and processes to measure the impact of the Regional Strategy.
• Support country teams in the review of MEL and PAQ structures to ensure optimal functionality.
• Support strategic hiring for Key PaQ, MEL, T4D, and Gender positions across country teams.
• Support orientation and onboarding of country-level PaQ, MEL, and senior program staff.
• Continue to engage with and grow relevant Communities of Practice (MEL, DoPs, FDs, etc) and organize learning/sharing events.
• Capacity building to country teams on Mercy Corps Accountability Principles
• Lead Community Accountability Reporting Mechanism (CARM) updating and roll out in all countries.
• Develop tools and conduct regional analysis on CARM data.
• Contribute and lead on agency wide initiatives as identified and prioritized by regional leadership.
• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
• Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Ensure compliance with security procedures and policies as determined by country
• Proactively ensure that team members operate in a secure environment and are aware of policies.
Reports Directly To: Deputy Regional Director
Works Directly With: Regional, HQ and Country Office staff
Knowledge and Experience
• BA in international development, organizational development or similar field of study and MA preferred.
• 8 years of experience in international development work, with a minimum of 5 years in field postings
• Willingness and ability to travel to Mercy Corps project sites in the region, including traveling to insecure environments, is required.
• Applied international experience in program management, design, monitoring and evaluation.
• Proven ability to develop, apply and adapt to technological solutions.
• Excellent interpersonal skills.
• High level of initiative and problem solving ability.
• Strong verbal and written communication skills.
• Significant experience in facilitating learning and capacity building across teams.
• Fluency in English required, Arabic language skills preferred.