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Relationship Manager - Priority Banking - 74

Abu Dhabi Islamic Bank

Posted on July 29, 2020

4 - 9 years Abu Dhabi - United Arab Emirates

MBA/PG Diploma in Business Mgmt, Any Graduation. Any Nationality

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Job Description

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'Role: Relationship Manager - Priority Banking                               
Division: Retail Banking                                                                                              
Department: Priority Banking  

To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients' financial needs

Key Accountabilities of the role

1.    Client/ Business Acquisition :
o    Generating of new business via out marketing activities, gold center contacts and existing network
o    Increasing team revenue and productivity by cross- selling and up-selling.
o    Acquiring new to bank customers
o    Identifying new potential expansion locations
o    Converting in-bound and outbound leads to sales
o    Building a strong trust relationship with key customers
o    Maintaining a loyal pool of customers/alliances who refer potential customers
o    Carrying out the function(s) of promoting the financial products.
o    Collection of the required information and data
o    Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.
2.    Channels Cooperation:
o    Making referrals to other channels based on identified customer needs
o    Smoothly implementing of Priority Banking services across surrounding branches
3.    Management of service delivery:
o    Monitoring service levels for customer satisfaction
o    Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
o    Getting ad-hoc customer feedback.
4.    Control and Risk Mitigation:
o    Reviewing of credit applications
o    Adhering to laid out processes and procedures
o    Ensuring appropriate and adequate documentation
o    Identifying trends of errors and proactively advice processes improvements

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

o    University degree or a recognized professional certificate.
o    Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.
o    Detailed knowledge of ADIB's Retail Banking products & services
o    Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs
o    Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures
o    Specific Knowledge of UAE banking practices , regulations & risks
o    UAE Financial Rules & Regulations Certification
o    International Certificate in Wealth and Investment Management (Level 3)
o    Risk in Financial Services Certification
o    International Certificate in Advanced Wealth Management (Level 4)
o    Good Knowledge of competitors in the local market
o    Must have led a team of professionals
o    Detailed knowledge of service standards
o    Training & Presentation skills
o    Computer Skills

Previous experience:   

Minimum (5) years  of Related Banking experience in U.A.E.

Banking / Financial Services / Broking

Accounts / Taxation / Audit / Company Secretary


Relationship Manager - Priority Banking


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Abu Dhabi Islamic Bank

Banking as it should be

ADIB strives to deliver on its brand promise \'Banking as it should be\' and is committed to its 5 core values of :
•We are Transparent: We speak clearly to our customers in a way that helps them make the right financial decisions.
•We Keep it Simple and Sensible: We will design our products with the customer in mind, and strive to make banking simple and easy for the customer.
•We Work for Mutual Benefit: We are committed to customer\'s success because we succeed only when they do.We will only provide the right solutions for customers.
• We Nurture Hospitality and Tolerance: We respect and warmly welcome all who wish to bank with us, we believe that Islamic Banking can benefit everyone.
•We are Sharia inspired: We deliver ethical banking because we are rooted in the principles of Shari\'a banking. it is the guidance and inspiration for what we do.

Our Logo
Our logo speaks about our future as well as our proud heritage - the foundation of your trust upon which we are building the new ADIB. It features a 3D element to symbolize a renewed focus on the quality of our service.

The circular shape symbolizes ADIB’s global expansion, bringing you the finest expertise from around the world. It is also a symbol of simplicity, a quality at the core of making your banking as easy as possible.

The interlocking crescents symbolize mutual benefit, transparency and Shari’a compliance.
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