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Relationship Officer

Gulf Bank

Posted on March 4, 2019

2 - 3 years Al Kuwait - Kuwait

Any Nationality

Opening 01

Job Description

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.Job Purpose:
To
support the achievement of the branch's revenue targets by establishing long
term relationships with Gulf Bank customers through timely and effective
responses to customer queries and issues, ensuring that follow up action is
taken to address these.
Job Accountabilities:
Business Specific
Sales Management: Achieve sales
targets for loans, FDs, credit cards and salary accounts as per branch business
objectives
Business Development: Maximize opportunities
to sell additional products and services to the existing Customers
Priority Customer Management:
Explain products and services to customers in order to achieve sales; maintain
strong relationships with priority customers; refer to Priority Banking Team to
boost the sales targets
Customer Service: Deliver high
quality customer service and exceed satisfaction goals by reducing customer
complaints
Customer Complaints: Resolve
issues and complaints from customers; escalate issue when outside authority
Customer Requests: Process
requests from new customers, take every opportunities to act on additional
customer needs identified by selling relevant products and services
Team Working: Support ROs in
routine customer transactions; ensure transactions are promptly logged;
complete documents accurately in line with guidelines
Generic
- Corporate Governance & Compliance: Work fully within:
-
Risk policies and procedures
- A ll compliance regulations


Banking / Financial Services / Broking

Sales / Business Development

Desired Candidate Profile

*
Education & Qualification:
Bachelors degree
Knowledge:
Consumer Banking Products
Good understanding of customer needs
Experience:
2-3 years experience in a Consumer Branch role
Accreditation:
RO certification

Keywords

Customer Service Loans Corporate Governance Customer Management Customer Complaints Sales Management Priority Banking Consumer Banking Banking Products Credit Cards

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Gulf Bank


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