Relationship Officer - Liabilities First Abu Dhabi Bank FAB

Job Specific Accountabilities

• Provide excellent customer service by attending to incoming calls within the quality guidelines

• Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores

• Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products

• Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank s customers and data

• Ensure the business meets its obligations under the Bank s Policies and Standards and under local laws/regulations

• Attend to special tasks assigned by team leader and Managers

• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates

• Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre