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Remote Hardware Technical Support Spanish Fluent

IBM

Posted on January 14, 2020

3 - 4 years Cairo - Egypt

Bachelor of Science(Computers, Electronics). Any Nationality

Opening 01

Job Description

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Your Role and Responsibilities
IBM Technical Support Services (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Cairo, Egypt is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.
IBM's client Support Specialists are required to deliver post sales Remote Technical Support Services in Italian
Responsibilities:
Responding to client queries and providing initial remote technical software support in a timely manner
Maintaining highest client satisfaction and relationships even in severe and pressurized situations
Interacting with client and IBM functions consistently until problem solution
Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
Employing IBM's standard support delivery methodologies and tools
Logging all related activities for each customer query and handling client data securely
Performing in international software support delivery processes and environments
Requirements:
• B.Sc. in Electronics/Communication/Computer Engineering
• Excellent communication and problem solving skills
• 1 3 years of experience in Technical Support or similar fields
• Fluent in Spanish
Preferred Professional and Technical Expertise:
• Experience in handling or troubleshooting System X servers


IT - Software Services

IT Software

Desired Candidate Profile


Required Technical and Professional Expertise
• B.Sc. in Electronics/Communication/Computer Engineering
• Excellent communication and problem solving skills
• 1 3 years of experience in Technical Support or similar fields
• Fluent in Spanish

Keywords

Remote Hardware Technical Support Spanish Fluent

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