Remote Technical Software Support IBM Posted on June 30, 2020 2 - 5 years Cairo - Egypt Bachelor of Technology/Engineering(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responding to client queries and providing remote technical software support in a timely manner.• Maintaining highest client satisfaction and relationships even in severe and pressurized situations.• Interacting with client and IBM functions consistently until problem solution.• Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.• Employing IBM s standard support delivery methodologies and tools.• Logging all related activities for each customer query and handling client data securely.• Performing in international software support delivery processes and environments.• Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).• Identify known defects and fixes to resolve problems.• Provide assistance on supported product known defects for which available corrective service information and program fixes are available.• Identify suspected defects and engage development teams to assist in resolution.• Provide assistance with questions regarding product documentation related to the supported products• Interpret online manuals regarding IBM code and application interfaces.• Collaborate with other support centers and business units to provide seamless problem resolution.• Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications.• Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.• Demonstrate excellent English oral and written communication skills.job requirements2 to 5 yearsNot SpecifiedFluency in English; written and oral• Bachelors Degree; Computer Science or Software Engineering preferred• Basic knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required.• Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required.• Basic knowledge of databases ex: DB2 ..etc• Flexibility to work in Shifts (US time zone shift) Company Industry IT - Software Services Department/Functional Area IT Software Keywords Remote Technical Software Support - (Fluent... REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Remote Technical Software Support Jobs also searched IT-Software Jobs Technical Support Jobs Software Support Jobs Linux Jobs Unix Jobs Windows Jobs Operating Systems Jobs IBM View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/fc69adb4-1273-4770-82f4-641332ac6c20-Remote-Technical-Software-Support---Fluent-English-Speaker-IBM-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?