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Remote Technical Support Professional


Posted on October 10, 2019

0 - 3 years Cairo - Egypt

Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality

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Job Description

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Your Role and Responsibilities
• Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo products
• Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
• Provide answers for general usage and operation questions.
• Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
• Identify known defects and fixes to resolve problems.
• Identify suspected defects and engage escalation team to assist in resolution.
• Aid with questions regarding product documentation related to the supported products.
• Interpret online manuals regarding IBM code and application interfaces.
• Collaborate with other support centres and business units to provide seamless problem resolution.
• Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
job requirements
0 to 3 years

IT - Software Services

IT Software

Desired Candidate Profile

Required Technical and Professional Expertise
• B.Sc. in Electronics/Communication/Computer Engineering Computer science.
• Excellent communication and problem-solving skills
• 0 3 years of experience in Technical Support or similar fields
• Fluent in English is a must .
• Expressing any certain aspect of the work place to make it better Self-motivated .
• Handling off hours for business needs, whenever required.


Remote Technical Support Professional


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