Remote Technical Support Professional IBM Posted on October 10, 2019 0 - 3 years Cairo - Egypt Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Your Role and Responsibilities• Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo products• Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.• Provide answers for general usage and operation questions.• Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.• Identify known defects and fixes to resolve problems.• Identify suspected defects and engage escalation team to assist in resolution.• Aid with questions regarding product documentation related to the supported products.• Interpret online manuals regarding IBM code and application interfaces.• Collaborate with other support centres and business units to provide seamless problem resolution.• Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.job requirements0 to 3 years Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile Required Technical and Professional Expertise• B.Sc. in Electronics/Communication/Computer Engineering Computer science.• Excellent communication and problem-solving skills• 0 3 years of experience in Technical Support or similar fields• Fluent in English is a must .• Expressing any certain aspect of the work place to make it better Self-motivated .• Handling off hours for business needs, whenever required. Keywords Remote Technical Support Professional REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Technical Support Professional Jobs also searched Technical Support Professional Jobs IT-Software Jobs Troubleshooting Jobs Hardware Installation Jobs Maintenance Jobs Software Installation Jobs Computer Science Jobs IBM View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/238226-Remote-Technical-Support-Professional-IBM-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?