Home Jobs in Egypt Jobs in Cairo Technical Support Professional Jobs in Cairo Technical Support Professional

Remote Technical Support Professional

IBM

Posted on October 10, 2019

0 - 3 years Cairo - Egypt

Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

Your Role and Responsibilities
• Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo products
• Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
• Provide answers for general usage and operation questions.
• Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
• Identify known defects and fixes to resolve problems.
• Identify suspected defects and engage escalation team to assist in resolution.
• Aid with questions regarding product documentation related to the supported products.
• Interpret online manuals regarding IBM code and application interfaces.
• Collaborate with other support centres and business units to provide seamless problem resolution.
• Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
job requirements
0 to 3 years


IT - Software Services

IT Software

Desired Candidate Profile

Required Technical and Professional Expertise
• B.Sc. in Electronics/Communication/Computer Engineering Computer science.
• Excellent communication and problem-solving skills
• 0 3 years of experience in Technical Support or similar fields
• Fluent in English is a must .
• Expressing any certain aspect of the work place to make it better Self-motivated .
• Handling off hours for business needs, whenever required.

Keywords

Remote Technical Support Professional

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

IBM


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or