What you'll do
The Docusign Renewal Coordinator (RC) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Coordinator is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal coordinators are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.
This position is an individual contributor role reporting to the Manager, Renewal Specialists.
Responsibility
Implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust
Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
Evaluate diverse problems where analysis of data requires evaluation of identifiable factors
Adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting
What you bring
Basic
1+ years of related experience
Experience achieving financial and strategic revenue, bookings and billings targets
Experience evaluating portfolios to prioritize time to render the most favorable outcomes
Experience leveraging customer data and behavior to assess the health of each renewal
Eligible to work in Egypt
Fluent in written and spoken English
Preferred
Bachelor's degree
2+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings
Strong negotiation skills with experience driving contracts to completion on time
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
Experience in quota carrying sales role with proven achievement
Strong process management, financial acumen, and contractual engineering skills
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization, and prioritization skills
Ability to project-manage the renewal cycle, pulling in necessary resources
