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Repair Center Administrative Assistant

Q-Express Documents Transport

2 - 3 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering, Bachelor of Business Administration(Management). Any Nationality

, Posted on May 9, 2018 1 Opening

Job Description

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Participate in establishing and implementing SOPs
Lead a team of technicians
Assure their technicalities are up to company s standards
Assure the repair/service quality
Assure the repairs/replacements/refunds are done within company s SLAs
Ensure daily service operational duties are completed
Ensure standard operating procedures are followed
Assure the availability of spare parts and tools on a daily basis for all service points
Act as an escalation point for customers claims

Industry Type : Internet / E-commerce / Dotcom
Functional Area : Engineering

Desired Candidate Profile

Bachelor s degree in management, engineering, computer sciences or any related field.
Ability to work in a team. 2-3 years of work experience leading a team of technicians
Capable of understanding complex processes
Good interpersonal skills


Tools Spare parts Service quality Claims Operations Administration Standard operating procedures Interpersonal skills Management Complex

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Q-Express Documents Transport

Founded in the year 2005, Souq.com is one the largest e-commerce sites in the Arab world. The award-winning retail business and an online marketplace allow SMEs, merchants, brands and distributors to distribute their products online. The website claims to attract over 35 million visits to its cat alog which features over 1.5 million unique products from 30 different categories. Some of the most popular product categories featured on the website are consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. The company has its offices in UAE, Egypt, Saudi Arabia and Kuwait. It also has Product and Engineering centers in India and Jordan.

Souq has an employee base of more than 3,000 employees. The company offers competitive salaries and benefits to all its employees. Being a strong believer of employee-employer partnership, it promotes skill training, leadership development, and personal transformation to help them learn and grow along with the business.

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